My stay was very bad! I was not informed of fees for dirty towels. I was charged 85.00 for dirty towels. My advice for anyone staying here bring your on blankets and towels. Or just don’t stay here !
真实旅客
3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 30 日
Poor customer service
Check-in was fair not great. The clerk barely whispered had to continuously ask her to repeat herself. She didn’t tell me the room number or the WiFi name just handed me the card. The day of checkout I called downstairs and asked for towels to be brought up and was told I had to bring the dirty towels down in order to get new ones. I asked where was housekeeping that they could come get the dirty towels but it wasn’t my job to be bringing down dirty towels. I told her I would just go buy my own towels. When I left to go purchase towels I stopped by the desk and asked again and the clerk told me everyone should just know housekeeping doesn’t assist when someone is in the room. In my 41 years of living I have never been told that housekeeping can’t bring you CLEAN TOWELS! It’s a new day so CLEAN NEW TOWELS should always be warranted! I also recorded the encounter. After leaving I got a phone call from hotel stating they would now bring clean towels.
Una
Una,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Jorge
Jorge,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 21 日
Daren
Daren,8 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 17 日
Zach
Zach,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 12 日
Quiet, comfortable, great location for shopping, dining, and whatever else you might want to do.
Pamela
Pamela,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 7 日
Marco
Marco,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 4 日
They had a room and let me check early in the day after an unpleasant experience at another hotel.
I was very grateful.
Deborah
Deborah,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 22 日
Virginia
Virginia,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Josh
Josh,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 3 日
Ethan
Ethan,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 3 日
Kadiest
Kadiest,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Kevin
Kevin,12 晚行程
Travelocity真实住客点评
2/10 很差
2025 年 4 月 28 日
No just
Nasha
Nasha,2 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 4 月 26 日
Jose
Jose,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 25 日
Our room was not ready. There was no shower curtain in the bathroom when we called to get one they told us we could go down and get one and hang it ourselves. Then when we checked out they charged us for a “damaged” washcloth. We did not damage any of their property. Definitely will not stay here again. Also the pool was “under construction” so we could not even use all the amenities they claim to have.
Sara
Sara,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Jeannette
Jeannette,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 24 日
Petty and Messy Staff
The hotel was older, the pool was out of order and was not listed under maintenance on the website. After check out, I started getting additional charges to my bank. I called the hotel and they told us it was because of damages to towels. Which is completely unheard of! I was told that there was blood and makeup on towels and they had no way to clean them. The towels was dirty because they were used to clean off the tables and night stand when we first got their( no blood). I did use a towel to dry my face after I removed makeup and I was told they don’t use bleach( but all towels and linens are white!) and they just throw them away. The front desk was literally ruining my card multiple times for random amounts. I called and told them not to run my card again. I drove back to the hotel and gave them $16 for one towel because he waive the other charges because the room wasn’t clean when we got there. Plus, there was old lettuce in the fridge that was there when we got our room. I have stayed at Comfort Suites hotels in many other states and I have never been charged for towel replacements or have had random charges ran on my credit card. I will never stay at this establishment again. We lived out of town and I think they waited hours to do this because I think they thought we would not notice but thankfully we were still in town when this happened!