First off, I booked and paid for a king room with a full sized pullout. My husband and I and our three kids showed up to a king bed and had to make our kids a bed on the floor.
That was the the only offer I was given.
Then at bedtime we found out our room didn’t have an HVAC system and we wouldn’t have heat. There was a space heater in the room so they were aware of the problem. Once again I had three children in the room and two were sleeping on the floor with no heat. We were given an extra blanket for that.
Then there was hardly any hot water the morning of checkout.
I’m not usually one to complain but for the money I paid I expect better
Jocelyn
Jocelyn,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 2 日
Sammy
Sammy,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 29 日
Perfect stay except for agent at counter
Agent at counter rude, kept interrupting. Bragging about 20yrs of service. Wouldn’t offer late check out.
Different agent at counter next morning very polite and gladly extended our check out time.
James
James,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 26 日
Annie
Annie,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 26 日
Pool Wristbands and Parking Fees!
We came to Missoula to visit our niece and nephew. I made reservations at this hotel because of the pool, so we could bring our niece and nephew to come swim with my kids. Come to find out after we made reservations, that you are only allowed 5 wristbands for the pool per room. There was no other way to get wristbands, so it kind of ruined our plans for the weekend. I also found out after reservations were made, that there is a $10 parking fee per night. So you have to pay to park at a hotel that you are already paying hundreds of dollars to stay at. When I asked why, all I was told was lots of hotels in the area are charging a parking fee. We also got a king bed room and our bed was a queen size. The facility was overall nice but it would have been nice to have some of these details prior to making a reservation.
Carly
Carly,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 26 日
Logan
Logan,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 25 日
Worst trip
Probably the worst experience we had there to have the hot tub shut down by the workers who were on there phones most the time then started to yell at kids for being kids and then had no management to be able to talk to when we asked to talk to them was the worst place to go due to the staff!
Logan
Logan,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 24 日
Cynthia
Cynthia,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Kyndra
Kyndra,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 21 日
Comfortable stay.
This is a very aesthetically pleasing hotel. It’s beautiful and spacious. We had a king room with a pullout bed and it was very comfortable. There was a wonderful shower. In the mornings they offer breakfast and the breakfast was good.
This hotel included an indoor water park featuring a water play area for the kids and a pool just for them. A bigger pool for adults and a hot tub also two slides.
Service was very helpful. We had left something behind and the housekeepers looked everywhere for it and found it for us and got it to us no problem.