I drove 9 hours arrived at 11:30 pm after a long trip. I was very dissatisfied with my stay. I paid extra money for a sofa bed for me to not be able to utilize, the bed was filthy. The room was not cleaned at all. The floor was dirty there was someone undergarments on the restroom floor and the toilet did not flush. I would not recommend for anyone or a family I was so uncomfortable.
Tyeisha
Tyeisha,2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 25 日
It was my first time reservation with Hotels.com for a family trip. I reserved room, got confirmation about my reservation from Hotels.com. We arrived in the evening to the reserved hotel and got a response from the receptionist that hotel doesn’t have my reservation and hotel fully booked.It was 9pm and we had our kid with us. I was shocked .We had to do our own search, call different hotels and found one in another town. Receptionist tried to help us and call nearby hotels but every hotel was booked. And I was not the only one who reserved though Hotels.com and the receptionist told that he doesn’t have their reservation too! Horrible service at Hotels.com!!!
Galina
Galina,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 17 日
The room was generally OK but could have been cleaner especially the bathroom floor & around the baseboards. It needs refurbishing. The coffee pot had old dirty filters left in it. There just has to be more attention to detail. The breakfast was not on par with other hotels we've stayed at. It took awhile to get food & utensils replenished. And there were no pastries available if that's all you wanted with a cup of coffee. Coffee could be stronger too. The outside areas were well kept and pretty.
Linda
Linda,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 6 日
Could use a facelift
Henrietta
Henrietta,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 5 日
Aayush
Aayush,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
Lori
Lori,14 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 31 日
Eric
Eric,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Todo excelente hay de todo en la habitación super cómodo lo unico es el colchón de sofa estaba muy gastado...
Alvin
Alvin,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Safe
Christian
Christian,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 14 日
Nevil
Nevil,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 11 日
It was a very nice place to stay. The only thing that I did not care for was that the food for breakfast often ran out before the breakfast time was scheduled to end.
Suzanne
Suzanne,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 11 日
Beautiful spacious lobby. Love the warm fireplace.
Friendly staff at the desk and at the bar.
My room was beautifully arranged and spacious
Was able to order food at bar. The grilled vegetable was delicious.
真实旅客
3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 24 日
Needs major update. Wanted upper floor, not accommodating. Weekend breakfast wasnt as good as monday. Easier checkout.
Catherine M
Catherine M,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 24 日
Theodore
Theodore,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 2 月 21 日
Most of the staff was not there to provide the good services. We had to ask a few different people to fill the waffle mix or toilet paper or whatever we needed. The room was good for a family of 4.
Saori
Saori,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 19 日
Easy to get to, surrounded by good stores, near a highway.
JOSE
JOSE,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 2 月 16 日
Room still not ready
Check in was suppose to be at 3pm. After driving for 6 hours in a snow storm, Arrived at 4:45 exhausted and was told the room was not ready yet and it would be another 20 minutes. Came back 30 minutes later and was told it still wasn’t ready yet. Left to go eat dinner and got called at 7:45 our room was finally ready.
Jeffrey
Jeffrey,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 16 日
Unsatisfied
I had to wait an hour in car to check in . Room was not ready.
Kitchen towels were not clean
Parminder
Parminder,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 11 日
Nicholas
Nicholas,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 28 日
Billie
Billie,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 27 日
Amy
Amy,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 18 日
Very nice and quiet
Jennifer
Jennifer,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 16 日
Our rooms weren't made up and coffee wasn't resupplied in our room. Also breakfast was lacking. Turkey bacon was cold and not good and same with the eggs and we went right at 7am. we would have liked more fresh fruit and some different yogurt flavors.