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The Waves Tulum

4.0 star property
Tulum hotel with 4 outdoor pools and spa

Choose dates to view prices

Welcome to The Waves Tulum, where modern luxury meets ancient Mayan charm. Indulge in a rejuvenating massage or detox wrap at the onsite spa, then enjoy sun loungers by the poolside bar. With aromatherapy treatments and high-speed WiFi, this upscale hotel is perfect for those seeking relaxation and connection.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Airport transfer
  • Pet friendly
  • Parking available
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Full-service spa
  • 4 outdoor pools and 2 hot tubs
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • Room service
  • Massage/treatment rooms
  • Airport shuttle
  • 24-hour front desk

Feel at home (6)

  • Children's pool
  • Cookware, dishware, and utensils
  • Television
  • Garden
  • Daily housekeeping
  • Blackout drapes/curtains

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Penthouse Studio Rooftop Pool

9.6 out of 10
Exceptional
(8 reviews)
  • 81 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Studio With Large Balcony

Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Studio With Large Balcony

7.8 out of 10
Good
(6 reviews)
  • 62 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Studio With Private Plunge Pool

Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Studio With Private Plunge Pool

9.8 out of 10
Exceptional
(12 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

42-inch Smart TV with digital channels, TV, streaming services

Deluxe One Bedroom Apartment Private plunge Pool

8.0 out of 10
Very good
(1 review)
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Penthouse Apartment With Rooftop Pool

8.6 out of 10
Excellent
(4 reviews)
  • 121 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

Deluxe Large Penthouse Apartment Rooftop Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Large Penthouse Apartment Rooftop Pool

10.0 out of 10
Exceptional
(1 review)
  • 143 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Signature Studio Private Plunge Pool

8.0 out of 10
Very good
(14 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Signature Studio With Balcony

Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Signature Studio With Balcony

9.4 out of 10
Exceptional
(19 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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The price is CNY324
CNY416 total
includes taxes & fees
May 22 - May 23
Xambé
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About the neighborhood

Map
Avenida KukulkanRegion 1, Mz. 32, Lt. 1, Tulum, ROO, 77760

What's nearby

  • Dos Aguas Park - 11 min walk - 1.0 km
  • Hospital de Tulum - 13 min walk - 1.1 km
  • Holistika Art Walk - 3 min drive - 1.8 km
  • Jaguar Park - 3 min drive - 2.1 km
  • Hunab Lifestyle Center - 3 min drive - 2.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 42 min drive
  • Cancun Intl. Airport (CUN) - 99 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Nimeño Bakery - ‬14 min walk
  • ‪Delicia - ‬7 min walk
  • ‪Me Latte Café - ‬9 min walk
  • ‪Pizzine - ‬10 min walk
  • ‪El Agavero - ‬10 min walk

About this property

The Waves Tulum

  • The Waves Tulum puts you within a 15-minute drive of Tulum Mayan Ruins and Tulum Beach. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights include 4 outdoor pools, a fitness center, and a sauna. The helpful staff and breakfast get great marks from fellow travelers.

At a glance

DONE

Hotel size

    • 98 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets stay free (dogs only)
    • Service animals welcome
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking and van parking on site
    • Onsite parking limited
    • Onsite garage
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Room service (limited hours)

Traveling with children

  • Children's pool
  • Pool toys

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers

Facilities

  • Built in 2021
  • Safe-deposit box at front desk
  • Garden
  • Fitness center
  • 4 outdoor pools
  • Designer stores on site
  • Bicycle parking
  • Full-service spa
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Locally sourced food is prioritized
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Traditional architecture

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 42-inch Smart TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Wet bar
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone
  • Printer
  • Electrical adapters/chargers

Food and drink

  • Chef
  • Stovetop
  • Toaster
  • Cookware, dishes, and utensils
  • Blender
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 17 for adults and USD 7 for children
  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Some water is reused through a grey water recycling system.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

The Waves Tulum Tulum
The Waves Tulum Aparthotel
The Waves Tulum Aparthotel Tulum

Frequently asked questions

Does The Waves Tulum offer free cancellation for a full refund?

Yes, The Waves Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Waves Tulum?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at The Waves Tulum?

Yes, dogs stay free. Food and water bowls are available.

Is parking offered on site at The Waves Tulum?

Yes. Parking spots may be limited.

Is airport shuttle service offered by The Waves Tulum?

Yes, an airport shuttle is available.

What are the check-in and check-out times at The Waves Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at The Waves Tulum and nearby?

The Waves Tulum has 4 outdoor pools and a spa, as well as a steam room and a garden.

Does The Waves Tulum have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around The Waves Tulum like?

The Waves Tulum is in Zama, a short 11-minute walk from Dos Aguas Park.

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Reviews

Reviews

8.2

Very Good

8.2

Cleanliness

7.6

Amenities

8.6

Staff & service

7.8

Property conditions & facilities

Guest review summary

What guests liked

  • The spa at this property offers excellent massages and relaxing experiences. (13 reviews)
  • Breakfast was consistently good, delicious, and varied with options like pancakes, sweet plantains, fruit, sausage, and yogurt. (21 reviews)
  • The gym was great. (3 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Breakfast
Building
Food
Restaurant
Amenities
Location
Beach
Neighborhoods

Reviews

Verified

10/10 Exceptional

The property is clean and quiet place to relax.
felix, 7-night trip
Verified

8/10 Very good

The swimming pool area was very pleasant.
pedro, 5-night trip
Verified

8/10 Very good

Pretty room, many good amenities and not too far from tulum centro.
Michael, 2-night trip
Verified

10/10 Exceptional

Nice and quit place, staff nice at check in and check out
ALLEN, 2-night trip
Verified

8/10 Very good

Very friendly staff.
ilsse, 1-night trip
Verified

10/10 Exceptional

Wonderful stay at The Waves Tulum. The beds are very comfortable, the air-conditioning was cold and the WiFi was strong. I would definitely stay here again during my next vacation to Tulum.
James, 27-night trip
Verified

8/10 Very good

The place is clean and quiet, good attention and service
David Silva, 4-night trip
Verified

10/10 Exceptional

It had 3 pools two hot tubs and a sauna. It was amazing! Great price also!
Cody, 3-night trip
Verified

10/10 Exceptional

Great hotel to stay at, everything needed is nearby and very accessible. The staff are friendly and helpful. Overall great experience would definitely go back. I highly recommend
Miriam Jacqueline Jimenez, 3-night trip
Verified

8/10 Very good

Excellent customer service
Verified

6/10 Good

More maintenance needed for the property Very good food in the home-cooking-style restaurant - the saving grace
Sarah, 3-night trip
Verified

10/10 Exceptional

Excellent price. Friendly and helpful staff. Beautiful property. Pet friendly. The only disappointment was the long distance from the beach and tourist area. You need a car or taxi
David, 7-night trip
Verified

10/10 Exceptional

Very cute property that’s out the way but also has things right within reach. The staff were so nice and accommodating. I LOVED my room. It also very quiet and relaxing for the most part. I traveled solo and still very safe
Antoinette, 2-night trip
Verified

10/10 Exceptional

Rooms are super cute! Was a little disappointed by the size of the outside “jacuzzi” that didn’t even get hot. The room service was alright but the vibes of the overall hotel were good.
Michelle, 3-night trip
Verified

10/10 Exceptional

I cannot tell you guys about how much I recommend this place and how I have no words to describe The wonderful time I had at this hotel I loved every single moment of 5 days i stayed at this hotel. The staff from front desk to bars to resturant, housekeeping were is so nice and so willing to help, even though we had language barrier. The front desk person specially were so helpful, they are so quick to answer all your questions and so quick to help with whatever you it.
susmita, 6-night trip
Verified

6/10 Good

I didn’t like the sheets, they look dirty and the entrance to the hotel has lots it potholes ,l liked that rooms were spacious and the staff was excellent, the staff was excellent,especially ana, she es Colombian.
Raymundo Alfaro alvarez, 1-night trip
Verified

6/10 Good

It's was just a few things did need adjusting the sheets was not clean both nights i had to go to the front desk about the bedding .Towels was dirty but that was ok because i had my own. Staff was very nice and helping with a few more months of hard work and construction that will definitely be a 10/10.And i will be back for the new improved hotel. And the restaurant food was great.
Latasha, 3-night trip
Verified

8/10 Very good

Excelente for price. Facility in not so good shape. I like the gym.
eduardo, 1-night trip
Verified

6/10 Good

Overall, the property and the units are nice. Particularly for the price. The staff take very good care of the property and are friendly. The negatives are that you essentially have to go to the lobby to get any kind of assistance, the toilets clogged very easily, and the property does not provide wash cloths.
Divina, 4-night trip
Verified

4/10 Fair

Friendly staff. No hand or face towels at all just two bath towels. Breakfast is brought to you and it’s okay. No pool bar no restaurant. Pools are not clean only the rooftop pool is clean due to no trees hanging over it. Close to authentic Tulum and strip.
Athena Alexandria, 3-night trip
Verified

8/10 Very good

The Waves is a beautiful resort - clean with great amenities and wonderful staff. We especially enjoyed the pool and the spa area... I had one of the best massages of my life! Regarding our room, it was clean and well kept, and we really enjoyed the tub on our balcony. The shower was great too. Our biggest issue was with with the toilet seat that wouldn't stay on. Also more towels would've been appreciated. Wifi throughout the facility was quite spotty for us. Overall, a great stay - 4/5!
Alexis, 4-night trip
Verified

4/10 Fair

Half the facility were out of order. The taps leaked and room was very mouldy. Walls and linens were dirty.Pools were lovely. Gym was great. The grounds were very beautiful. The staff was young and not helpful.
Sarah, 3-night trip
Verified

8/10 Very good

Part of the hotel it seems that they don’t work on it so it looks like is going down, like the area of the pool, the cenote that it’s inside the hotel. Room had a lot of humidity and it smell bad the first day we got there, and by the 3rd day the smell got worst. In the other hand rooms are confortable, the jacuzzi on our balcony was good, the ambient was nice, workers were very friendly and helpful.
Sara, 4-night trip
Verified

6/10 Good

Apart from the unclean and algae-filled jucuzzi attached to our room, the Waves Tulúm is a lovely facility. The concert area surrounding the jucuzzi was rather unclean, so it could have used some cleaning. There were a couple power outages while we were there, and the WiFi in the room was very weak. Walking around the area was safe. The front desk staff was quite helpful.
Adrianna, 3-night trip
Verified

4/10 Fair

The staff at The Waves Tulum were incredibly kind and accommodating, which was the highlight of our stay. However, the property itself was extremely disappointing. The private pools were unusable due to mold and poor maintenance, the dishes in the cabinets were dirty, and even the towels provided were unclean. While the bed and sleeping areas were presentable, the overall lack of upkeep made the experience far from enjoyable. This property desperately needs better management and maintenance to match the hospitality of the staff.
Akeisha, 4-night trip