The check in process was bizarre. I booked 2 ajoining rooms online, picked our room types online. Then we got there, well after check in I may add, waited in line 45 minutes, only to be told they didnt have any available rooms and we needed to come back when they did have rooms ready. They said they would send us a text but didnt know if it would be 20 minutes, or 3 hours. This puts a pretty big cramp in your plans when you are a party of 7 with several kids. How do you make plans to entertain that many people when you dont know if it will be 20 minutes or 3 hours? Also, we paid extra for this resort so we could hang out at their facilities for the evening, so finding somewhere else to go seems somewhat unacceptable when again, it is well after check in time. I verified that the rooms were ajoining, they say they dont have ajoining rooms. I requested rooms close to each other, the receptionist said he didnt think it would be a problem. They then jump you over to the concierge desk where they try to sell you on their timeshare speil. We finally leave, get the text over an hour later, return to wait in line a second time. When we get to the front of the line, we find out our rooms arent next to each other, they arent even on the same floor, or even in the same building, they are actually as far apart as you can get. Clear past the pool and clubhouse. Also- they arent the same rooms! We were short a whole bed! Nothing was offered to help remedy this situation. WOULD NOT RECOM