Pleasant Stay Marred by Hidden Parking Fee at Amarillo Courtyard
Our recent stay at the Courtyard by Marriott in Amarillo, Texas, located off I-40, was a mixed bag. As first-time guests, we were initially impressed by the hotel's attractive exterior and welcoming atmosphere. The check-in process was smooth, with a friendly and efficient front desk representative.
However, our positive impression was quickly dampened when we were informed of a $12 parking fee during the final stages of check-in. This fee, while not exorbitant, came as a complete surprise. We had not seen any mention of it during the booking process or on the hotel's website at first glance. Upon closer inspection, we discovered that the parking fee was hidden behind a secondary click, requiring users to delve deeper into the website's information.
While the hotel itself was pleasant and the staff courteous, the lack of transparency regarding the parking fee left a sour taste. It felt like a hidden cost, and we believe such fees should be clearly and prominently displayed on the initial booking page or website.
Pros:
* Attractive and well-maintained hotel.
* Friendly and efficient front desk staff.
* Convenient location off I-40.
Cons:
* Hidden $12 parking fee, not clearly disclosed on the website.
* Lack of upfront transparency regarding additional costs.
Overall:
The Courtyard by Marriott in Amarillo has the potential to be an excellent choice for travel