Staff was accommodating and put our two rooms close together as requested. Other than that, it was the worst place ever! Strong smell of weed in the hall when we got back at 10:30 pm. Could see through the gap around the door into the adjoining room. Heater fan made terrible noise. No screen on window. Needed to open window to get rid of smell. Bathroom floor very dirty, freezing cold and light shining from under the bathtub. TV was the size of a computer monitor. Mattress was sunken in the middle so we rolled to center. Fire alarm went off at 5 am! No explanation other than, "that's happened before". Breakfast included was a joke. Fire trucks were there 3 times between 5 am and noon. Requested refund and was granted, but when I got home I found my credit card was charged twice, two different amounts. I have the receipt for credit to my account, but refund doesn't show up on my statement? Phone call pending.