2/10
I booked a cottage here more than 6 months in advance as a romantic Christmas gift for my husband—a private getaway that was supposed to be special. I intentionally chose a cottage (not a suite) because of the privacy it offered. About a month before our stay, I called to confirm the reservation and paid the balance in full. Everything seemed set.
When we arrived, we were told our reservation had been changed without explanation—and we were placed in a suite, which was basically a glorified motel room. The cottages were all booked and there was a local festival going on, so switching to another location last-minute was impossible. The privacy and experience we had carefully planned were gone.
They acted confused, but once the booking service followed up, the hotel suddenly did know they’d moved us. I am convinced they saw the festival dates approaching, realized they could charge more for the cottages, and bumped us to make more money. They refunded us $100—claiming that was the difference in price—but that was likely after they raised the prices.
This was dishonest and deeply disappointing. We’ll never return, and I urge others not to trust your reservation will be honored here.
Bree
5 晚行程
