The valet was a nightmare. One evening we waited 25 minutes for our vehicle before the manager came out to say there was a problem and our car wouldn’t start. My fiancé walked to the garage and found the valet trying to start the wrong car. With one press of our key fob, our car lit right up—by then we had missed our engagement dinner.
Another day, after exploring Charleston, we returned to find housekeeping had left our room door wide open. The front desk associate was kind and the Director of Housekeeping personally apologized and checked in afterward, but when I later mentioned it to the on-site manager, Teresan, she denied it ever happened—which left a bad taste.
The bar was equally disappointing. We sat at an empty bar for 10 minutes while the older bartender ignored us and focused on cutting fruit. When he finally looked up, he said he needed to get more fruit and never took our order. This was especially disheartening as we had just gotten engaged and wanted to celebrate with a bottle of Veuve. Thankfully, Elisha, another bartender, was fabulous and truly the highlight of the hotel.
At checkout, after multiple failed attempts to reach the GM, Teresan waived our valet fees but also told me that Pavilion Market “is not a 5-star hotel.” At $500 a night, that statement summed up the gap between what they promise and what they deliver.
