Un hotel sumamente acogedor y un ambiente relajante y fino.
La atención del personal fue excelente y tuvieron regalos por las pascuas
Mario
Mario,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Very special relaxing stay
Spectacular location overlooking the lake. Quiet and peaceful. The conservatory was lovely to relax with a cuppa overlooking the gardens. Comfortable bed, lovely deep soaking bath. Great breakfast overlooking the black swans in the lake. Wish we had longer than one night. Fantastic service. CJ gave an excellent recommendation to go soak in a local hot waterfall which was a fantastic experience!
Vicki
Vicki,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 24 日
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 21 日
A beautiful property on a lake. 10 min cab ride to town.
Victor
Victor,2 晚行程
Expedia真实住客点评
8/10 很好
2024 年 9 月 17 日
This is a very pretty, instagram able hotel. It is clean and the staff was very nice.
The reason I am not giving it 5 stars is that the rooms do not have a deadbolt, chain, or other way for someone inside the room to lock the room so that a hotel employee with a key cannot enter. This is a dealbreaker for me - I would not have stayed here if I had known. The reason is that years ago in another country a hotel employee entered my room with a key and assaulted me. I honestly thought it was a building code requirement for hotels to have deadbolts. I highly recommend the hotel install them.
K
K,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 14 日
Unique property
Kimberly
Kimberly,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 13 日
Perfect Stay
Janet
Janet,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 12 日
Very good place to stay. The hotel manager, Bruce, is a kind and gentle person. I'll choose the hotel next time. Much appreciate!!!
ZITAI
ZITAI,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 4 日
Great place to chill and rewind. Staff went out of there way to help. Very peaceful and tranquil location
Neil
Neil,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 6 月 17 日
The staff was very helpful and friendly! Bruce took very good care of us. The amenities in the room were very nice!
Troy
Troy,2 晚行程
Expedia真实住客点评
8/10 很好
2024 年 5 月 27 日
Great place to stay and the breakfast was amazing!
Johnny
Johnny,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 5 月 24 日
Pleasant room. Don’t recommend dining in the restaurant.
Jeff
Jeff,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 5 月 1 日
Staff were amazing. Very helpful and went above and beyond. Property could use a little TLC - definitely a bit of faded elegance. Room 2 is the one to have! Breakfast daily was delicious.
Lisa
Lisa,5 晚行程
Expedia真实住客点评
6/10 好
2024 年 4 月 19 日
Overpriced property. Older/not well maintained rooms. Our rooms have odor and bathroom has mildew odor. Was not comfortable stay.
Edwin
Edwin,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 4 月 18 日
Would stay there again
It was spectacular. The staff was very helpful. The hotel was small and amazing. It was everything we hoped for!
Trisha
Trisha,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 4 月 1 日
Beautiful unique hotel in a magical location
Wonderful staff and service. Views of the lake are incredible. The landscape/grounds are spectacular.
Only wish it had been a bit warmer so we could have used the pool.
Barbara
Barbara,2 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 3 月 26 日
Did not like
Jay
Jay,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 3 月 10 日
Amazing Hotel
The highlight of our stay in Rotorua was the Black Swan. Clean, luxurious, beautiful location. Friendly staff.
We sat on the balcony of our room and watched the steam from the geysers across the lake fill the quiet morning air with steam. A magical moment.
The gardens are perfect and the setting is very peaceful and serene.
A special mention goes to Jason, the day manager. He is friendly and went above and beyond to make our stay perfect.
James
James,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 2 月 11 日
The Black Swan is a beautiful property. We felt very welcomed and at home. We loved our room and all the extra amenities. The breakfast was exceptional!
We would definitely stay again and highly recommend.
Susan
Susan,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 2 月 3 日
Peter
Peter,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 12 月 22 日
The property feels like a private home when you’re in the garden. We watched the sunset and played around in the garden and felt like we had the whole place to ourselves. It has a guest lounge with games and it feels like you could just hang out there for a week and enjoy yourself. We only had 2 nights but made ourselves right at home thanks to the hospitality of Rowena and her associate. Definitely stay at Black Swan!
Alex
Alex,2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2023 年 12 月 9 日
The property was well appointed and clean. The gardens and settings were lovely. Food was good, but not excellent. Limited options available for drinks.
Valerie
Valerie,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2023 年 12 月 1 日
Beautiful Black Swan!
The Black Swan is a beautiful small boutique hotel. The grounds are gorgeous and the view of the lake is stunning. Rowena and the staff were extremely accommodating and so thoughtful. They treated us like family instead of guests. We had an early tour in the morning and they had our cooked to order breakfast ready an hour before they normally open to allow us to be picked up on time for our tour. We loved our stay and would definitely stay here again! Thank you Rowena! Cheers!
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2023 年 11 月 7 日
A n unforgettable experience. Extraordinary attention to detail.