The service was subpar, and the ladies at the front desk were rude and not helpful. The alarm sounded at around midnight. It turned out to be a false alarm with no other explanation or apologies.
Howard Shing Ho
Howard Shing Ho,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 12 月 26 日
1) the power in the washroom didn't work
2) the telephone didn't work
3) there was a false alarm on the last day of stay. Can understand false alarm happens, but there is nobody explaining to or guiding the hotel guests
Fai Hung
Fai Hung,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 14 日
Nice view
yang
yang,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 5 日
Wai Kit
Wai Kit,2 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 7 月 18 日
The overall stay was nice ngl. Unfortunately the you may run into a couple of d head staff here and there.
Shiquan
Shiquan,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 2 月 12 日
真实旅客
1 晚行程
Hotels.com真实住客点评
4/10 尚可
2023 年 12 月 28 日
Yan
Yan,2 晚行程
Expedia真实住客点评
10/10 绝佳
2023 年 12 月 22 日
Great ocean view room, but there are some bird noises on the other side
Han
Han,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2023 年 12 月 5 日
Katherine
Katherine,1 晚行程
Expedia真实住客点评
6/10 好
2023 年 9 月 14 日
Worst check in experience in Hawaii, but other staffs are nice. Everything is up to a 3 stars hotel. Location is good, surrounding area is good. Lots of parking.
WAI
WAI,2 晚行程
Hotels.com真实住客点评
6/10 好
2023 年 4 月 24 日
是比較老舊的度假村飯店,但很多設備和資源都要再額外付費,其他都還OK
KAI MING
KAI MING,3 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2022 年 7 月 25 日
空调很老旧,声音大,漏水。还好服务员很快帮我们更换房间
Jason
Jason,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2022 年 6 月 12 日
xue zhong
xue zhong,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Beautiful Location
First stayed at this hotel over 20years ago. As was the case then location is still beautiful over looking Hilo bay and next to magnificent gardens. Dined in the cafe on Saturday and Sunday nights as the restaurant only offered a rather expensive buffet. Hotel is showing its age in some respects but is still a nice place to stay.
Allan
Allan,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Akemi
Akemi,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Kevin
Kevin,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 19 日
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 19 日
Ashleigh
Ashleigh,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 19 日
Good ocean view
huiling
huiling,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 14 日
Hilo Hawian
Nice view, old run down hotel
Bret
Bret,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 13 日
kimi
kimi,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 11 日
Nice location and view. Hotel middle of tne road.
The room was spacious with a large bathroom and balcony. They only clean rooms every 3 days unless requested. Some staff were wonderful. The cafe staff was very slow. Never checkedon us forgot request items. Breakfast and coffee were both cold. They provided 10$ coupon for cafe and restaurant. We only tried once. The towels were small and thin.
KAAREN
KAAREN,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 11 日
This is in a beautiful location and the staff were awesome - felt like there was some small issues (no housekeeping even with a four night stay without any extra toiletries being provided - we had to ask) and a couple of things in our room that probably should have been repaired but weren't. However, again, the location is fantastic and the staff were great.