The service was subpar, and the ladies at the front desk were rude and not helpful. The alarm sounded at around midnight. It turned out to be a false alarm with no other explanation or apologies.
Howard Shing Ho
1 晚家庭旅行
6/10
1) the power in the washroom didn't work
2) the telephone didn't work
3) there was a false alarm on the last day of stay. Can understand false alarm happens, but there is nobody explaining to or guiding the hotel guests
Fai Hung
3 晚家庭旅行
10/10
Nice view
yang
2 晚行程
10/10
Wai Kit
2 晚行程
8/10
The overall stay was nice ngl. Unfortunately the you may run into a couple of d head staff here and there.
Shiquan
4 晚浪漫旅行
10/10
真实旅客
1 晚行程
4/10
Yan
2 晚行程
10/10
Great ocean view room, but there are some bird noises on the other side
Han
1 晚家庭旅行
10/10
Katherine
1 晚行程
6/10
Worst check in experience in Hawaii, but other staffs are nice. Everything is up to a 3 stars hotel. Location is good, surrounding area is good. Lots of parking.
WAI
2 晚行程
6/10
是比較老舊的度假村飯店,但很多設備和資源都要再額外付費,其他都還OK
KAI MING
3 晚浪漫旅行
4/10
空调很老旧,声音大,漏水。还好服务员很快帮我们更换房间
Jason
1 晚家庭旅行
6/10
Robert T.
2 晚家庭旅行
6/10
The hotel desperately needed a face lift. Upon check in our towel rack was hanging off the wall, all the wall paper was rolling off the walls and finger prints all over the glass
Kenneth
3 晚行程
10/10
Room was clean and bed was comfortable.
Extra pillows and towels requested were brought to room quickly. Appreciate being greeted by staff upon entering property. A smile goes a long way.
No open breakfast like before but they do give a coupon for $10 off sit down breakfast at restaurant. Great views of Mauna Kea!
Valarie
1 晚行程
10/10
Beautifu and convenient location! Family of 6 with two rooms. Wish there was conjoining rooms (door in between) but they did their best to get us side by side. The view outside our room was ANAZING! The restaurant is VERY expensive so we just ate outside the hotel. Uber eats does deliver as well. Close to all fun things like volcano park 50min drive, and farmers market 5-10mins away (we did rent a vehicle). Pics from 8th floor on the backside of the hotel. Overall great stay.
Eddie
3 晚家庭旅行
10/10
It was really nice
Farrah
3 晚家庭旅行
6/10
No me gustó que me hayan cobrado independiente una tarifa especial de más de 100 dólares por quedarme en el sitio. Sentí que me robaron ya que NO estaba en la información cuando uno reserva de este pago
Ioram
3 晚行程
10/10
Xufeng
3 晚行程
8/10
Rita
1 晚行程
6/10
Found hair of a previous guest in our bed, multiple strands.
Parking was easy. Staff were fine.
If the hotel raised the bar for cleanliness, they would do very well.
Evan
1 晚行程
10/10
What a great stay overlooking the bay and Japanese garden. Clean rooms, excellent customer service, restaurant on-site for breakfast and dinner: the hotel offers two discount coupons for the restaurant and a complimentary drink. I would definitely book again. If I have to critique then I would recommend updating the rooms a bit and better better bath products. Helpful tip… AC will not come on if balcony door is open. Room 530 ocean view 2-queens. Can’t wait to return.
Leslie
1 晚商务旅行
8/10
AC worked well. TV was subpar. The "lounge"/bar was understaffed and the restaurant was overpriced. This led to overcrowding and major understaffing in the lounge/bar. Free breakfast area was unclear. Quite expensive for what is and relative to the rest of the island. Handicap parking was in short supply near the entrance. A few minor changes could really improve it. Subbing out the yellow wall paper would be a huge improvement on the feel of the room. Lowering the shower curtain would improve the shower and the darkness in the shower. Smelled like an old building. The room doors might have had undercuts but if so, hallway noise wasn't an issue.