This stay has been a complete nightmare. I called to confirm our room is ready around 1:45pm. I was told yes, it was indeed ready early based on my request weeks ago for early check in.
When we arrive at the hotel, well after 4 pm, our room is not ready. They have to switch us from two queen beds, to 1 king bed. That is 4 adults in one bed.
The front desk said they can send a roll out bed to the room and it will arrive in 45 minutes. At 9:45pm I realized they still never brought the bed from earlier.
I called and was told there was no request, but they could make one now.
They said it would be 15-30 minutes. After 30 minutes, still no bed. We finally received the bed around 10:45. We were exhausted. One member of our party and to sleep in another friend’s room because we only had 2 beds. Then when we checked out, they charged us for the bed!!