I’m honestly shocked at how bad our stay was, especially for what we paid (over $2,000 for our family). From the moment we arrived, the staff was consistently rude and unhelpful. It felt like we were inconveniencing them just by asking basic questions.
The hotel was fully booked with only ONE working elevator for 10 floors, which meant 20+ minute waits every time. The hallways had no AC and were easily 90 degrees, so waiting was miserable. We ended up taking the stairs most of the weekend—only to find out they dump you outside with no way back in because the doors lock behind you.
Our room was missing basic essentials like soap, and the balcony door would get stuck open, which felt unsafe. My mom’s room was even worse—strong mildew smell, barely working AC, rusted lamps, a broken balcony door that wouldn’t lock, and a toilet paper holder falling off the wall.
The “included” breakfast was terrible, and even though they advertised 24-hour front desk service with food available, staff would randomly say it was “closed” if they didn’t feel like helping.
To top it off, we were locked out from the beach at 9:30pm and had to shine flashlights into windows just to get someone’s attention.
This was one of the worst hotel experiences we’ve ever had. Definitely not worth the money.
