Not as amazing. My family (wife and kids) were sick 3 days before arrival and I called to adjust the 3 night reservation that i made. I was told no, not even refunding part payments. That service was cruel in my opinion. Everything was a waste for us, i only came around without my family to the 6 person accomodation booked.
Olugbenga
Olugbenga,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 30 日
Don't waste your money
The lodge has everything to make the stay really good. At least on paper...
But then you get to the room and it's a different story.
Late at night after driving all the way to Whistler you discover that the bed sheets are dirty, there are stranger's hair between the sheets, the lights in the kitchen that doesn't switch off.
Then on the morning of the second day, you realize there are grease marks on the drawers in the kitchen. Oh there are no cleaning supplies. Not even a sponge to clean dishes between uses.
The bbq is not cleaned. And once it's cleaned up by maintenance and you start cooking, oops no more gas.
It's beyond frustrating...
Oh and you have to take your recycling out before you leave because this is not a real hotel.
It was a lot.
The only real good thing was the lovely and VERY good receptionist that was dealing with all of these things.
If it wasn't for her, this review would be a LOT worse!
Greg
Greg,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 28 日
Michael
Michael,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 26 日
Could do better.
Asked for high room Mountain View about one month ago. Had confirmation. Ended up on ground level right next to the lobby. Hot tube was broken and self check in is a bit confusing.
Steve
Steve,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 17 日
Great amenities friendly staff amazing stay
Fawn
Fawn,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 29 日
Overall good, just not the greatest unit.
I love Lost Lake Lodge and Whistler Premier has been great. This particular unit was not in the best condition and had some repairs required. Also, the pool was closed during my stay but I was not made aware prior and another unit, just below mine, was getting renovated so the sounds of saws and other construction could be heard during the day. The cleanliness was great and the staff at the front desk were great also, I will potentially chose a different unit next time.
真实旅客
4 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Sara
Sara,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 20 日
Gursimran
Gursimran,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 25 日
the only disappointment was the hit tub not running all weekend while we were there. It would have been nice to decompress and relax after skiing in it.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 22 日
Your hot tub was closed and
真实旅客
3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 21 日
the room needs a little renovation. Bathroom fan was very loud when on. Cue stick in the game room was broken.
Patrick
Patrick,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Quiet and clean. Exactly what we needed for our weekend stay.
Sandra
Sandra,2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 13 日
Patricia
Patricia,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 12 日
There was no hot tub this week. While I appreciate things break there was no attempt to try and find an alternative at another place. Parking is 25 dollars a day for onsite parking that’s robbery when there is parking for all units in the complex. There was very limited cleaning items and when we asked for another dish towel we were told sorry they don’t have. The tvs in the unit are very old and small. Kitchen poorly equipped
When you are paying top dollar for a place I don’t expect to be nickeled and dimmed for parking and to have no service at all