Our experience definitely had ups and downs but aside from the initial check-in, the property itself was fantastic! The room was spacious, clean, and updated with a very large balcony (we had a corner room which likely made a huge difference). The two water park areas were simply terrific - things for kids of all ages and well maintained. We did the breakfast buffet one day and ate at the restaurant for lunch one day, both of which were terrific and reasonably priced for hotel resort food. The location itself felt very safe and was surrounded by nice homes and neighborhoods which is very different from other locations we've stayed at in Mrytle Beach. The staff throughout the property were pleasant and helpful. Parking is in a garage directly across the street and the garage itself was recently updated and pleasant and felt safe. We would highly recommend this place for families with kids!
The only downside for our entire stay was check-in. We arrived around 9:30 p.m. and were shocked to find a line of cars waiting to check-in lined up into the street. It took about 45 minutes (which wasn't bad all things considered), headed to our room, only to find it was already occupied! We headed back to the desk and waited and waited until finally getting another room. We didn't get settled in until after midnight which was a rough start with two little kids. After this initial issue, we couldn't have asked for a better place!
