I emailed the day I arrived highly disappointed, unsatisfied and disgusted! I slept inside my vehicle because no other hotels in the area were available!! The photos were a joke and a lies. I brought my grandkids for a vacation to enjoy the beach for the fourth of July and it turned into nothing but a disaster from the moment we attempted to check in. The people running the hotel are definitely on drugs, she had a screaming baby in her arms and told me to come back in an hour so she could get the baby to sleep since It wasn't check in time yet, but she wouldn't answer any questions of mine since she was holding her grandson who was crying and couldn't attend to the guests at the same time. Very rude and unprofessional! I requested a refund immediately after seeing how disgusting and dirty the room was! They told me it wasn't ready to check in because they had to clean it still yet there was dog hair, dog urine, dirt, body hair all over the bath tub. The hot tub wouldn't heat past 89 degrees it was colder than day old bath water. There was no air conditioning or even a fan and the room was at least 102. I couldn't have my grand kids inside miserable. The windows were so dirty you couldn't even see waste of money and time! I went to a truck stop to take a shower because the bathroom was so disgusting!! I am still waiting to hear back about my refund and no response, the pull out couch was thin and disgusting with dirt sand and stains. Will never use hotel if this is how they ar