I booked this stay at the last minute due to a flight cancellation and rebooking for the next day. I arrived at the hotel late in the evening and was greeted by a friendly staff member who checked me in and upgraded me, which was a nice gesture.
The upgraded room however did not feel like an upgrade. There was no body wash refilled into the container, the towel railing was missing, the thermostat went off halfway through the night and the room was in the corner of the hotel where clearly housekeeping gather in the morning. There was loud talking and banging from 7am. The hotel is also dated.
There are much better options in New York that are cheaper and newer. This would not classify as a 4 star in my book.
And to top it all off, I collected my bag and asked the doorman to get me a cab. After a while of waiting, I went to go check and he and his boss were in the middle of an argument on the street, while my cab and I sat waiting for 10 minutes without knowing. I was late to the airport because of this.