Acogedor y céntrico. Staff amable, habitación limpia que olía muy bien, baño muy bonito, el desayuno es bastante bueno.
jose josafat
jose josafat,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Ótima opção em Merida
Viajamos em família (4) e a nossa suite era excelente, espaçosa e bonita. 2 quartos, sala de estar, pequena piscina privada. O pequeno almoço era agradável mas podia ter maior variedade e quantidade. A localização era adequada para visitar a cidade e na rua sempre tivemos lugar de estacionamento
Paulo
Paulo,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 12 日
Exceso de ruido en la madrugada
El hotel es pequeño pero no tienen control sobre el exceso de ruido que hicieron unos huespedes en la madrugada. Nadie fue a pedirles silencio. Pasamos una noche terrible ya que no nos dejaron dormir
Alma D
Alma D,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Bartolome
Bartolome,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 2 日
Mauvaise expérience
Nous sommes restés plusieurs nuits au sein de cet hôtel. Ce dernier reste joli et dispose de certains atouts (piscine et massages avec suppléments). La ville est agréable mais sans plus. La distance au centre ville est de l'ordre de 20mn
Nous avons réservé une chambre standard avec piscine privative.
Cette chambre tout d'abord ne dispose de réfrigérateur, c'est dommage surtout pour des touristes de passage dans un pays si chaud.
Sur la photo de notre réservation était disposé une table et deux chaises sur la terrasse...jamais nous n'en avons eu durant notre séjour.
Le petit déjeuner est frugal mais comme dans tous les autres hôtels autre que chaine.
Le pire pour moi étant la réception : le personnel n'est pas polyglotte. La conséquence est une perte de temp, de l'énervement et surtout beaucoup d'incompréhension. Pour exemple, nous avons commandé un petit déjeuner. emporter; j'ai réitéré ma demande par trois fois et le jour J ils n'avaient rien faits et m'ont demandé d'attendre une heure que le cuisinier arrive. Suite à un message au manager ce dernier m'a contacté et m'a proposé de duire le prix du petit déjeuner lors d'une prochaine visite. Compte tenu de mon expérience, je ne reviendrais pas à cet hôtel.
Enfin j'ai demandé confirmation sur l'ouverture d'un site (Mayapan). La réceptionniste m'a assuré qu'il était ouvert (je lui avais demandé poliment de leur téléphoner pour ne pas me déplacer pour rien). Elle m'a asssuré qu'il était ouvert. Une fois arrivé au site celui-ci
Richard-Yann
Richard-Yann,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 25 日
Maravilloso y relajante
Hermoso lugar; acogedor y con buen trato; el spa excelente y de buen precio; la habitación con pequeña piscina muy cómoda y muy agradable la pileta
Fue una sorpresa este lugar ; lo recomiendo ampliamente
sandra
sandra,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 19 日
Agustin
Agustin,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 13 日
Daniel Francisco
Daniel Francisco,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 7 日
Loved this place!
Excellent staff and service!
Roberto
Roberto,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 1 日
Economic and comfortable stay
The rooms are quite spacious, which is nice. The hotel makes an effort for clients and accommodates requests for extra blankets etc. Convenient fifteen minute walk from Merida Centro.
A few downsides: despite the netting on the windows, our room was full of mosquitos. The pool was also full of dead insects. Breakfast is mediocre. Finally, sound travels easily between the rooms.
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 26 日
oscar
oscar,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 19 日
Will come back to Unknown Hotel
Beautiful hotel, staff was very friendly and the pool in the room was the highlight of our trip. The hotel is a bit far from Plaza Central (about 20 min walk), just to keep in mind. Rooms are spacious and bed was comfortable. Breakfast were basic and small portion but Plaza de Santiago is just 2 blocks from the hotel with the best tacos/tortas of cochinita and lechón great for breakfast. It's a must!
Santiago
Santiago,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 14 日
Mysigt boutique-hotell på lugnt läge
Härligt boutique-hotell på gångavstånd från Merida centrum. Vi gick med barnvagn fram och tillbaka utan problem de föesta kvällarna. Avslappnande utemiljö, trevlig pool (både gemensam och privat för rummet). Ett fynd i relation till priset. Rekommenderar starkt!
Anders
Anders,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 11 日
Great Hotel!
Great service, super quiet room, comfortable king bed, nice bathroom amenities, great breakfast included. Location is close to the airport but also conveniently located near the historic center. Highly recommend!
Ellene
Ellene,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 3 日
Joaquin
Joaquin,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 1 日
A lovely boutique hotel with delightful staff and lush greenery surrounding a pool that is built for short laps and cooling off. The rooms are spacious, some with their own plunge pools and comfy couches on which to lounge. The in-house massage therapists are an extra bonus. The hotel is conveniently located in a quieter part of Merida but close enough to the center of town, a 20-minute walk away. The Marcado Santiago is but 5 minutes away on foot and offers authentic local fare along with a living gallery of community activities such as dance and celebrations. About an hour's drive from the beaches of the Gulf, and nearby cenotes. A perfect hideaway from winter's wrath. Breakfast is good too.
Michael
Michael,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 29 日
A lovely boutique hotel with wonderful staff and lush greenery surrounding a pool that is built for short laps and cooling off. The rooms are spacious, some with their own plunge pools and comfy couches on which to lounge. The in-house massage therapists are an extra bonus. The hotel is conveniently located in a quieter part of Merida but close enough to the center of town, a 20-minute walk away. The Marcado Santiago is but 5 minutes away on foot and offers authentic local fare along with a living gallery of community activities such as dance and celeb
Michael
Michael,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 29 日
Michael
Michael,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 26 日
El lugar muy agradable, limpio y buena ubicación
JOSEFINA ISABEL
JOSEFINA ISABEL,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 25 日
Unknown slice of heaven!
It truly was the unknown and then you walk through a door into heaven! I had to remind myself that I had not left Mérida! We switched from busy Paseo de Montejo area to the quiet, peaceful neighborhood of Santiago. We booked a room with a private pool & loved the peaceful small, but perfect outdoor space. The 2 bedroom was perfect for our family of 3 adults. The staff was very accommodating and helpful. One thing to note is there are a few somewhat strict rules: only one coffee pod per person/per day. Breakfast is one drink, coffee refill is extra. Be sure if you book online that your reservation has the correct number of guests. There was a little glitch with that on check in, but the staff was patient and very helpful to straighten it out. Breakfast is good! Fruit plate & eggs prepared to order! We had wonderful massages at the spa here too! There is a photo in the lobby showing what the place looked like before they renovated it! Amazing! It is truly an oasis in the city. My only complaint, but not really a complaint, is the beds are a bit hard. We still slept well because it was quiet and turned the ceiling fan on and the door with screen open to our pool. Woke up to the birds singing in the morning.
We even extended our stay here! I highly recommend Hotel Unknown! It will soon be known!
Dawn
Dawn,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 23 日
Está muy bien por el precio. El personal muy amable.
HERNAN
HERNAN,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 22 日
Great choice
We returned to this small and welcoming hotel and it felt like coming home. Not ultra fancy but stylishly decorated with a lot of tasteful wood accents. Really very nice and well located, close to the Santiago Park and very walkable to the main plaza and other parks. Staff very friendly. Many rooms have a little dipping pool and there is a mid sized central one on the grounds which we've always had to ourselves. The restaurant is small but pleasant and the lobby counter extends into a small bar where they'll serve you a drink. TV, safe, coffee service, all fine. Only things I'll mention are no fridge (seems common) and the pathway to rooms is sort of like railway ties, not sure how easily a wheelchair navigates the path.