Upon checking the first hotel representative was not kind but a bit sarcastic and not helpful. After that interaction all other hotel people. were very friendly, helpful, and the type of representative you would want to represent your hotel. The property is beautiful. The suite is very nice, I enjoyed the microwave, mini fridge, silverware and dishes. The only negative comment is that the walls are paper thin, you can readily hear the conversations taking place. If you want to watch tv best have it turned very low or else you may invite complaints. I had a tablet and read and watched movies on it, also used head phones. They offer a shuttle service to grocery store as well as to casinos on the strip. This shuttle service is every two hours. The drivers are very kind and respectful. Overall I truly enjoyed my stay my interactions with most of the staff were fantastic. I would definitely stay there again.