6/10 好
2025 年 10 月 24 日
We arrived at the hotel around 2:30 am after being stuck on Rt. 68 after a tractor trailer turned over. I called when we were in traffic to notify our late arrival and was told I was the fourth person who called and not to worry because there will be someone at desk when we check in. However, when we arrived we were told that we may not have a room because they overbooked. They were able to find us a room on the third floor and it had to be checked first to make sure it was clean and we were told, “I’m pretty sure it’s all good and clean but let me know it if isn’t”. I was a little taken back by that. However we were so exhausted that we were just ready to crash at that point. We had breakfast the next morning which was a nice option. We were staying to participate into the open house WVU was having. We asked the employee at the front desk (I forget her name but she had longer red hair) for a late check out because by the time we got checked in it was almost 3 am. She said the best they could do was 12:30. She wasn’t budging. All we wanted to do was be able to return after the open house to freshen up before hitting the road back to NJ. I was hoping for a 3pm check out. She refused. My sister who was with me contacted her husband who happens to be a titanium Marriott rewards member. It was only then that she gave us a 2pm check out. I was just a little disappointed at the lack of empathy and compassion; especially after returning at 2 and finding the place pretty empty.
Melissa
Melissa，1 晚家庭旅行
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