In general we had a good stay. I was there with my 14 year old daughter & her friend. I loved have all the plugs & USB ports available, and the fridge was a very good size. The sheet covering the comforter on my bed did have an orange stain on it which I didn't care much about but it seems like something that is so easy to remedy, just grab a new one & bleach that one again.
Our only real complaint was the bathroom. The shower doors wouldnt stay shut while taking a shower. They would just slide right open which resulted in water on the floor, even with a towel. There are also no kind of shelves in the shower so we had no place to put our shower supplies (there is shampoo & conditioner supplied but I have to use a specific kind so I bring my own), no place to put a loofah or anything. The toilet didn't always flush completely and was very loud.
I dealt with 3 staff members very briefly. My check in was very quick & easy but the only information I was given was what time breakfast started. I didn't realize until later that I hadn't asked what time it ended, that the info hadn't been given. The other thing I was never told was that the pool was closed. The whole reason I picked this hotel was the pool. I understand they can't guarantee it working at all times but I wish I was at least told at check in before the girls got all ready to go swimming.
As for the staff in general, they were helpful enough but didn't really seem to care or be interested in their jobs.