The people who checked me in and out were very nice and I suppose the ratings are for the property, itself; however, the room is a 3 star at best. When attempting to flush in room 414, the toilet didn’t complete the flush at first. After jiggling the handle a few times, it finally completed the process, but it took several minutes. When used again, it never completely flushed… even after waiting attempting around 6 or 7 times. In addition, the carpet in the room is very nasty looking. It was probably vacuumed, but it seemed to have some real filth in it. The bed was okay and fine enough to sleep, and the size of the room was decent. The metal shelf in the bathroom is a bit dated, but functional. To be considered a 4-star, I’d expect quite a bit more investment in functional toilets and deep cleaned carpets, but the employees were very kind.