So we didn’t know we would be arriving while they were renovating, which I know is unavoidable sometimes, but that said, check-in was at 3, so when we arrived at 6, our room should have been ready. It was not and the person who checked us in didn’t even seem to realize how late it was! Then when we finally got our new room, the pullout sofa bed we requested wasn’t made, and instead of sending someone up to deliver bedding or come up and make the bed, they made us come down and get a weird duffel bag full of bedding and make the bed ourselves. Seems like for what we paid for a suite (which was barely bigger than a normal room) we should’ve gotten better service. Also the hot tub was full of little kids so we couldn’t enjoy it. Plus the brand-new breakfast kitchen had a pancake machine that didn’t work, and a brand new table being stabilized with a styrofoam cup? Hopefully they’ll finish improving things soon—beds were comfortable, sound-proofing was good, and there’s a very cute little town nearby.