We arrived at LaQuinta around 11:50 PM, only to find we’d been given a room with a known A/C issue. The unit had leaked water over a third of the floor — which I only discovered after stepping in it with my socks. I won’t even say what I thought it was at first — absolutely disgusting!
We called the front desk and were told someone would bring us towels. A staff member eventually showed up, went to hand me the towels, and I quickly pointed out where the water needed to be cleaned. I was not going to clean up the water on the floor myself!
We requested a late checkout due to the late hour and the inconvenience and were told the latest they could offer was 11:30 AM. That DID NOT happen. Housekeeping banged on our door at 9:00 AM, startling and waking us up from a dead sleep. When we stated we were in the room and still in bed sleeping, she then started vacuuming the room next door just 10 minutes later.
This was a completely unacceptable experience from start to finish. Poor communication, zero empathy, and a clear disregard for guest comfort or requests. We will never stay at this location again.