We loved this place, after a lot of stress we wanted to find somewhere special to take our minds off of it all and here was a fantastic find! The spa, staff, food, location absolutely brilliant! Highly recommend and they upgraded us which was a treat (Thank you). It is a really special place and sometimes the deers flock at the front which was very pretty!
joel
1 晚浪漫旅行
8/10
Katriona
1 晚行程
10/10
charlotte
2 晚家庭旅行
10/10
Had a fantastic stay here! Perfectly accommodates children and parents. Would definitely come back!
Ian
1 晚家庭旅行
10/10
Super family friendly, excellent staff, lovely food. Amazing pools and lovely grounds, our daughter loved the play ground with zip wire
Natalie
2 晚家庭旅行
10/10
Lovely stay in the New Forest
Bryn
2 晚行程
10/10
Love it here. Staff are amazing. So much to do in the New Forest. The bike hire is a must. Will be back again next year!
Harmeet
2 晚行程
8/10
Jo
2 晚行程
10/10
We had an excellent stay. Upon arrival we were given a room upgrade so our old dog would feel more comfortable and have less stairs. A real treat - we stayed in the Silke room which had a luxurious large room and bathroom with its own terrace. The spa facilities were excellent. The staff very friendly and attentive but also knew when to give you space for a very relaxing feel. Just what we needed. Will definitely be back! Highly recommend!
Katie
3 晚浪漫旅行
10/10
Excellent hotel for families. Lovely grounds with deer and ponies. Indoor/outdoor heated pools and jacuzzis.
Great staff and facilities for children! Recommend highly!
Vishal
2 晚家庭旅行
8/10
The staff were perfect; so lovely and friendly. The food and drinks were incredible. But...the building is tired. The decor needs a revamp and the fixtures and fittings are in need of modernising. It's a real shame, because the staff are doing so much right, but the building itself needs a lot of investment.
John
2 晚家庭旅行
2/10
Excellent staff attirude A bit scruffy in the approach to the front of the hotel
Paul
2 晚行程
10/10
Really enjoyed our stay room relaxing, great amenities. Spa fantastic.
Staff friendly, welcoming and attentive.
Breakfast great choice.
Would recommend to others.
Emma
2 晚浪漫旅行
6/10
This hotel is in an amazing location and has great grounds and facilities, but is let down by a couple of factors:
- It’s a family hotel which has as a main selling point free childcare. This childcare wasn’t available when we checked in. It seems this is pretty regular. The childcare facility doesn’t have enough staff to cope with demand. As we went there as a family and wanted some time, this was key. We were eventually given some childcare, not at the time we wanted though, because of a cancellation. If you are going for the childcare BOOK IT AT THE SAME TIME AS THE ROOM. Same goes for the spa. Not enough staff, so no availability at all.
- The hotel itself is tired. It needs a revamp. Loose fixtures and fittings, tired decor. An overhaul is needed if it wants to call itself a luxury hotel.
However, I would recommend for families with small children as the whole thing is set up for them. Just book everything in advance.
robert
2 晚家庭旅行
10/10
David
1 晚行程
10/10
Sophie
1 晚行程
10/10
Susan
2 晚行程
10/10
Robert
2 晚行程
6/10
As it was the only room left on the day of our trip we booked the smallest room the hotel had to offer.
The room was indeed small but made even smaller with a large air con unit in it. The room did need air con but a smaller version would have been better.
We found our bed uncomfortable and so springy that if one of us moved so did the other.
The kettle in the room was a little temperamental as it didn’t always boil. Our room also lacked white sugar and I’m sure if we had asked the staff would have got us some but we didn’t realise until we got back from our night out.
Not sure if the tv should have had a remote but ours didn’t.
The hotel it’s self was lovely and the facilities excellent, ruined only by ignorant guest reserving sun beds by the pool and being nowhere in sight.
Breakfast was excellent and all the staff were friendly and helpful.
真实旅客
1 晚行程
6/10
Outside/inside pools were good.
Hotel carpet needed hoovering although room was clean and bed was comfortable.
Breakfast was good but service a bit slow and tables were left cluttered and messy for a long time after diners had left.
The main problem was that the hot/cold indicators were missing/had fallen off of the shower which meant that I scalded my hand testing which was which - the water was VERY hot and if it had been a child or elderly person it would have been very dangerous. It was reported to reception who said they would ask a maintenance person to gave a look.
Donna
1 晚行程
8/10
The hotel was really lovely. Great breakfast, really enjoyable spa overlooking a horse paddock. And quiet. Room was a little warm but overall great value for what you pay! Highly recommended