I didn’t have a stay, I tried to cancel and was denied. After making multiple phone calls, and having to speak to numerous individuals, I was told that the booking was made through a third party and could canceled. I was not aware of such power and the limitations and lack of choice afforded to me.
Larry
Larry,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 19 日
Dorothy
Dorothy,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 16 日
Gerold
Gerold,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 14 日
Overbooked & out of luck - Thanks a lot Hotels.com
Arrived at the hotel at 11:30 pm only to be told that they were overbooked by 3 rooms by Hotels.com. They had no room for us and we were forced to scramble to find alternative accommodations at Midnight. Since i booked this on Hotels.com as a non-refundable transaction, Fairfield Inn couldn't refund my charge. Hotels.com has no noticeable means for reaching an actual human when calling their 800 number, only number prompts to waste your time. So at this point, i am out $140 and had to spend another $220 on an alternative hotel. Will be disputing this charge with my credit card company for a reversal. So i suppose my 1 star review is just as much with Hotels.com as it is with Fairfield Inn.
Kevin
Kevin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 12 日
Jacqueline
Jacqueline,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 10 日
Slept on the floor
We arrived at check in time (3pm CST) and our room was not clean. We waited an hr and a half (until 4:30pm CST) before we were given keys to our room. Once we entered we attempted to use the pull out sofa and the entire thing was broken. When we reported this to hotel staff their solution was for my family to put the mattress from the sofa bed on the floor and sleep there.
Alyson
Alyson,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 9 日
Very Comfortable
Very comfortable stay there.
Donald
Donald,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 8 日
Jared
Jared,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 1 日
Jennifer
Jennifer,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 28 日
Yolanda
Yolanda,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Kirk
Kirk,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 24 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 23 日
Hotel was clean but older - need repairs in many areas.
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 20 日
Everything was fine, it was the odor of the room that I didn’t like, it has a stench to it
Siobhan
Siobhan,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Great rate, and awesome breakfast. Clean and according for last min. Booking!