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citizenM San Francisco Union Square

4.0 star property
Central hotel with restaurant, connected to a rail/subway station, near Oracle Park

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Photo gallery for citizenM San Francisco Union Square

Enjoy a city view from the large window, with a comfortable bed and modern amenities.
Relax in our spacious lobby with a comfortable seating area, coffee table, and sofa.
Conference room with a long table and comfortable seating for meetings and presentations.
Enjoy a self-service breakfast at the breakfast bar, featuring a selection of pastries, bread, and cereal.
Experience the vibrant energy of the city from this urban hub.
In the heart of San Francisco, citizenM San Francisco Union Square offers a modern retreat. Enjoy a meal at canteenM, stay fit in the 24-hour gym, or get work done in the business center. With free WiFi and helpful multilingual staff, previous guests rave about this hotel's convenient location and delicious breakfast.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Non-smoking
  • Free WiFi
  • Air conditioning

Main amenities (12)

  • Housekeeping (on request)
  • Restaurant
  • Breakfast available
  • 24-hour fitness center
  • Coffee shop/cafe
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Communal living room
  • Front-desk safe
  • Water dispenser

Feel at home (6)

  • Children stay free
  • Refrigerator
  • Private bathroom
  • Television
  • Elevator
  • In-room climate control (air conditioning)
The current price is CNY1,142
CNY1,344 total
includes taxes & fees
Sep 1 - Sep 2

Room options

View all photos for Room, 1 King Bed

Enjoy a city view from the large window, with a comfortable bed and a spacious area to relax.

Room, 1 King Bed

9.4 out of 10
Exceptional
(267 reviews)

Highlights

Air conditioning
Refrigerator
LED TV
Premium bedding
Separate bedroom
Pillowtop bed
Rainfall showerhead
Private bathroom
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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Chancellor Hotel on Union Square

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9.4 out of 10, Exceptional, 2,861 reviews
The price is CNY764
CNY901 total
includes taxes & fees
Aug 26 - Aug 27
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About the neighborhood

Map
72 Ellis Street, San Francisco, CA, 94102

What's nearby

  • Union Square - 3 min walk - 0.3 km
  • San Francisco Museum of Modern Art - 6 min walk - 0.6 km
  • Moscone Convention Center - 10 min walk - 0.8 km
  • Oracle Park - 2 min drive - 2.2 km
  • Pier 39 - 4 min drive - 3.3 km

Getting around

  • San Carlos, CA (SQL) - 28 min drive
  • San Francisco Intl. Airport (SFO) - 30 min drive
  • Concord, CA (CCR-Buchanan Field) - 35 min drive
  • Oakland Intl. Airport (OAK) - 41 min drive
  • Bayshore Station - 9 min drive
  • South San Francisco Station - 14 min drive
  • San Francisco Station - 19 min walk
  • Market St & 4th St Stop - 2 min walk
  • Powell St & O'Farrell St Stop - 2 min walk
  • Market St & Stockton St Stop - 2 min walk

Restaurants

  • ‪The Cheesecake Factory - ‬3 min walk
  • ‪Cable55 - ‬3 min walk
  • ‪Kin Khao - ‬3 min walk
  • ‪King Of Thai Noodle - ‬2 min walk
  • ‪Caffé Central - ‬2 min walk

About this property

citizenM San Francisco Union Square

When you stay at citizenM San Francisco Union Square, you'll be in a great location, within just a 10-minute walk of Union Square and San Francisco Museum of Modern Art. Guests can grab a bite to eat at the coffee shop/cafe and visit the 24-hour fitness center for a workout. Also, Moscone Convention Center and Oracle Park are just a 5-minute drive away. Fellow travelers say great things about the comfortable beds and helpful staff. Public transportation is only a short walk: Market St & 4th St Stop and Powell St & O'Farrell St Stop are just steps away.

Languages

English

At a glance

DONE

Hotel size

    • 195 rooms
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
    • Guests are recommended to download the property's CitizenM mobile app before check-in
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Water dispenser

Traveling with children

  • Children stay free (see details)

Working away

  • 24-hour business center
  • Coworking spaces

Services

  • 24-hour front desk
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2021
  • Safe-deposit box at front desk
  • Television in common areas
  • Communal living room
  • 24-hour fitness center
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only

Accessibility

  • Elevator
  • Elevator door width (inches): 42
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 31
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • iPad
  • IPod docking station
  • LED television
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Housekeeping (on request)
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Special features

Dining

CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 22 per person
  • Late check-out can be arranged for an extra charge of USD 69 (subject to availability)

Policies

Noise-free guestrooms cannot be guaranteed.
Onsite parties or group events are strictly prohibited.
Long-term renters welcome.
This property uses wind energy, plus eco-friendly cleaning products.
Guests can rest easy knowing there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, JCB International
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

Does citizenM San Francisco Union Square offer free cancellation for a full refund?

Yes, citizenM San Francisco Union Square does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at citizenM San Francisco Union Square?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at citizenM San Francisco Union Square?

Sorry, there's no onsite parking at citizenM San Francisco Union Square.

What are the check-in and check-out times at citizenM San Francisco Union Square?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 69 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.

Is there an onsite casino at citizenM San Francisco Union Square?

No, this hotel doesn't have a casino, but San Pablo Lytton Casino (22-min drive) is nearby.

What is there to do at citizenM San Francisco Union Square and nearby?

Maintain your daily exercise routine at the 24-hour gym.

Are there restaurants at or near citizenM San Francisco Union Square?

Yes, there's an onsite restaurant, canteenM.

What's the area around citizenM San Francisco Union Square like?

CitizenM San Francisco Union Square is in Union Square, a short 2-minute walk from Market St & 4th St Stop and 11 minutes' walk from Moscone Convention Center. Travelers say the area is walkable and good for shopping.

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citizenM San Francisco Union Square Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Bed
Bar
Breakfast
Restaurant
Ambience
Cities
View

What guests liked

  • Breakfast was a highlight with many guests praising its quality, variety, and value. (32 reviews)
  • The property's bar and restaurant area was fantastic with friendly and attentive staff and great dining options nearby. (6 reviews)
  • The property's gym is great and convenient, with some reviewers describing it as fantastic and nice. (7 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Brilliant staff, lovely breakfast, big bed and perfect pillows!
Matthew, 4-night trip

10/10 Excellent

Great place!
Kirstin, 1-night trip

10/10 Excellent

We enjoyed staying here and would stay again.
Cindy, 1-night trip

10/10 Excellent

Trendy, great location, wonderful staff!
Deborah, 1-night trip

10/10 Excellent

Great location and amenities
Sally, 4-night trip

10/10 Excellent

The hotel was amazing, cool, trendy rooms, perfect for 2 of us, staff were fantastic & the location was perfect for everything we wanted to do
Samantha, 4-night trip

10/10 Excellent

Clean room & great location.
Justin Jerald, 2-night trip

10/10 Excellent

Nice hotel. Great rooms and really well placed for site seeing in San Francisco.
Richard, 3-night trip

10/10 Excellent

Staff was very friendly! Made our stay feel welcome. The view from the lobby, the room and the rooftop was beautiful. Would like to come back again!
Jazmin, 2-night trip

10/10 Excellent

Loved our stay at CitizenM. The vibe, aesthetic, the staff and breakfast buffet were all great!
ABIGAIL, 3-night trip

10/10 Excellent

Great breakfast. Close to Moscone. Fun room
Gail Kurr, 4-night trip

10/10 Excellent

Great design, management and friendly staff! We had a fantastic experience here!
Xiaomin, 2-night trip

10/10 Excellent

Wonderful hotel!
Daren, 3-night trip

10/10 Excellent

Great hotel! It was my first time in SF and the location was perfect to getting to all the main sites. Staff at hotel was very kind and accommodating. Highly recommend.
Sonia, 3-night trip

10/10 Excellent

Excellent hotel, very clean. Small room but had exactly what we needed for a short stay. Location is great. Close to all public transportation, super easy to get around.
REBECCA, 2-night trip

10/10 Excellent

Very comfortable stay. I really appreciated the innovation with tying all of the room's control's to the iPad. Would highly recommend this hotel and would re-book if I pass through again.
Umar, 5-night trip

10/10 Excellent

Second stay here and a great stay again! Staff is super friendly; rooms are cozy and high tech; love the big windows in the rooms; and super easy location right in Union Square!
Cameron, 3-night trip

10/10 Excellent

This hotel was amazing! The staff were always helpful and gave great suggestions on where to eat and what to see! The bed was comfy and the room was very modern and exactly what you need if you don’t plan on being in the room beyond sleeping and bathing! I will definitely be staying at CitizenM properties in future travels!
Amanda Robin, 3-night trip

10/10 Excellent

Great property ! Greater staff !
Edison, 2-night trip

10/10 Excellent

Really liked that citizenM was an escape from the hustle and bustle outside. Chill and calm, lovely bar to sit at, love the rooms, bed is super comfortable, staff very friendly, and will visit again!
Heidi, 1-night trip

10/10 Excellent

Super friendly staff, clean and modern room. Beautiful lobby area with plenty of seating and work areas. Breakfast buffet was great with plenty of options, and my chilled Americano hit the spot every morning. Will be staying here again, and plan on staying at the Miami location next month.
Joseph, 4-night trip

10/10 Excellent

Stayed alone, size was adequate for me large bed. Breakfast options were nice too. Room might be slightly small for a couple.
AGNEYA, 3-night trip

10/10 Excellent

Citizen M was great! We chose it because it was a good deal but we were blown away by the hotel. It has all the essentials but is but super clean and chic. The lounge area/ bar was nice and the staff was so friendly! Will definitely be staying at CitizenM again.
Naomi Louise, 2-night trip

10/10 Excellent

Creative spot
Lawrence, 3-night trip

10/10 Excellent

Excellent place to staying in San Francisco
Alexander Santos de la, 3-night trip