Perhaps the best stay I ever made in my life . What an amazing experience.
Sabyasachi
Sabyasachi,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 9 日
Raven
Raven,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 3 日
isabella
isabella,6 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 2 日
The staff was so wonderful
Maureen
Maureen,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 28 日
Very nice
Michael
Michael,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 24 日
Tamara Andrea
Tamara Andrea,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 21 日
After you’ve check in, they do not care
Every morning after checking in, I spoke with the front desk concierge about the uncomfortable temperature in our room. I even suggested switching to a smaller room in hopes it might be cooler, but nothing was done. I was repeatedly told that maintenance had checked the room and found the temperature to be "fine."
Out of desperation, I called at 3 a.m. and requested maintenance again. This time, the technician and I used Google Translate to communicate and confirmed that the room was indeed hot. Yet, the next morning, the concierge casually acknowledged the issue, saying they had notes about the heat — but still, no action was taken.
I had no reason to be dishonest about the problem, especially on our first day. What was most disappointing was the staff's attitude, which came across as, "You're already here, so deal with it." There was no real effort to resolve the issue or make things right.
I strongly advise against booking here — not just because of the air conditioning issues, but because of the management's lack of urgency and care in addressing guest concerns.
Tamara
Tamara,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 14 日
Paul
Paul,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 7 日
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
MacKenzie
MacKenzie,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 2 日
It was a great vacation.
5 STARS!!!!!
Tevin D
Tevin D,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 2 日
It’s a good place to stay.
Raidel
Raidel,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 5 月 1 日
Food was excellent
waleed
waleed,7 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 5 月 1 日
The property and most staff is great. Food and variety of it was good even for my picky friend. We went 4/12-4/19. Property is close to the airport and is located in the Cancun hotel area. Lots of car and foot traffic. What I didn’t like was I was told I had ocean view but it was on the side of the building so I’d consider partial. I did not receive vip benefits of upgraded room either. The free champagne was a coupon. In advance of our stay I contacted the hotel through Expedia and their Facebook. I never received response to my inquiries for birthday decorations or tour options. Our room was on the first floor and heard traffic through out the night so couldn’t enjoy open balcony to hear the ocean. Noise could be heard through closed windows and doors. I was told by another they had same issue and were on the top level of the higher tower.
Jessica Katherine
Jessica Katherine,7 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 30 日
Lara
Lara,3 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 4 月 30 日
Property is well maintained, however staff does not provide information in correct manner. They are not transparent about services.