Perhaps the best stay I ever made in my life . What an amazing experience.
Sabyasachi
Sabyasachi,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 3 日
isabella
isabella,6 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 2 日
The staff was so wonderful
Maureen
Maureen,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 28 日
Very nice
Michael
Michael,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 24 日
Tamara Andrea
Tamara Andrea,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 21 日
After you’ve check in, they do not care
Every morning after checking in, I spoke with the front desk concierge about the uncomfortable temperature in our room. I even suggested switching to a smaller room in hopes it might be cooler, but nothing was done. I was repeatedly told that maintenance had checked the room and found the temperature to be "fine."
Out of desperation, I called at 3 a.m. and requested maintenance again. This time, the technician and I used Google Translate to communicate and confirmed that the room was indeed hot. Yet, the next morning, the concierge casually acknowledged the issue, saying they had notes about the heat — but still, no action was taken.
I had no reason to be dishonest about the problem, especially on our first day. What was most disappointing was the staff's attitude, which came across as, "You're already here, so deal with it." There was no real effort to resolve the issue or make things right.
I strongly advise against booking here — not just because of the air conditioning issues, but because of the management's lack of urgency and care in addressing guest concerns.
Tamara
Tamara,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 14 日
Paul
Paul,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 7 日
真实旅客
2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 27 日
Raul
Raul,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Almog
Almog,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 19 日
The service and drinks were stingy in comparison to the other Breathless and Secret properties we’ve been to. The restaurants are super slow in serving meals. We spent 90 minutes waiting for entrees and it wasn’t very busy that night. Also, there was no scheduling for which restaurants would be open that day. It was a crap shoot of where we would eat every night for 4 nights. We went to the Hard Rock Cancun after 4 days of Breathless.
Lorre Jacobs
Lorre Jacobs,3 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 3 月 18 日
Jamir Dareen
Jamir Dareen,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 17 日
Michelle
Michelle,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Staff was very nice and friendly and always there for you. Drinks were very good and so was the food.
Kimberly
Kimberly,4 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 3 月 15 日
I was charged $90 for a $10 bottle of sparkling wine that was supposed to be free through my booking with Expedia. Staff ambushed my girlfriend and I as we were attempting to leave to apply charge. This incident ruined a wonderful night as we were celebrating my girlfriend’s birthday.
Josua
Josua,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 15 日
Fred
Fred,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 14 日
The service, food, and staff were unbelievably amazing. However, the only complaints I had during my stay was the noisiness of the surrounding property. Constant road traffic noise. Also many locals spanning the beach. It didn’t feel exclusive on the beach. However, we felt very safe and had an overall amazing time. Elena from entertainment was awesome and we thoroughly enjoyed our stay at Breathless Cancún Soul! Would definitely recommend to friends and family.
Rachel
Rachel,4 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 3 月 14 日
Nothing it was little n everything was packed together very small resort the lady at the vip dest was great but it’s a very small resort