The staff was very friendly. However, the windows are quite old, and you can hear all the traffic noise, even someone whistling on the street, even if you are on the 10th floor, as I was. The street noise is not only loud but also ongoing, with ambulances, firetrucks, police patrols, car honks, dogs, people partying nearly 24 hours a day, and construction noise from 5:30 am until 6-7 pm. If you plan to stay here, it might be helpful to bring earplugs, a sleeping aid, and something to soundproof the windows. Thank you for considering this information.