My family and I spent two nights here while exploring Monterey and Carmel. Our room was clean and comfortable, beds were comfortable, had great water pressure, and the A/C and heat worked as they should. We requested a first floor room and late check-in via the Expedia app, and the staff honored this and knew who we were when we showed up. I use a mobility scooter and the manager went out of his way to make sure I had easy access to the room, even offering to help lift the scooter over the threshold when we first arrived. He apologized for not having a ramp even though we hadn't booked an accessible room. We really could not ask for more, given our hotel budget for this trip.