Terrible hotel staff who is not helpful and not responsible, and the room is very noisy during restaurant downstairs.
Wing yee
Wing yee,4 晚行程
Expedia真实住客点评
10/10 绝佳
2022 年 11 月 29 日
overall experience
located in a very good location just opposite to Paddington station, quality breakfast and super helpful coworkers at both reception and restaurant.
真实旅客
4 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2022 年 9 月 20 日
Shuk Man
Shuk Man,3 晚行程
Expedia真实住客点评
2/10 很差
2022 年 6 月 11 日
一個非常壞的住宿,不合理的設備,荒謬的房間,本來訂了較長的天數也因為非常失望而要提早離開
真实旅客
4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 4 日
Timothy
Timothy,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 19 日
Poor service
Great we arrived and got early check in. The lift was broken so had to carry cases up two flights of stairs. No iron in the room so asked if one could be brought up.( had to do this twice with two different people and still no iron was brought to the room for the whole stay) The room didn’t have AC it was like an oven( standing fan blowing hot air) No coffee/or tea making facilities in the room. Very disappointed and had no sleep for the two nights we were there. Would not book this hotel again. Shame great location.
Vicky
Vicky,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 15 日
Poor and disappointinf
Lift was not working, the outdoor bar- which is the main highlight on the website was closed and lift was out of order. Had to carry my luggage.
MIchael
MIchael,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 14 日
Smaller than a student’s box room
We completed an online form prior to check in and were allocated a check in time of 2.30pm. We arrived at 2.45pm as our train was late and were told that check in was from 3pm, which meant we had to wait as our room wasn’t ready.
We feel that that the advertising on the website makes the hotel look a lot better than it is and is false.
We booked a medium-sized room at a cost of £274. This in itself is very expensive considering the size of the room we were given. It was absolutely tiny and difficult to move around in.
Breakfast was poor and took a very long time to arrive.
All of these things meant that our stay was not enjoyable at all. Our stay was for a special occasion which was completely ruined.
We looked at lots of hotels in London but chose this one based on their advertising.
真实旅客
1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 14 日
Okay
Could only check in online even though there with a staff member. No tea or coffee in the room. No air conditioning. Slow service at breakfast
Miss J P
Miss J P,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 14 日
I stayed at a nearby hotel that charged 30% less for a larger room with better service. Hence my disappointment with this hotel, which is also a weird building design and layout
Christopher
Christopher,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 9 日
A D M
A D M,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 30 日
Sara
Sara,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 29 日
Average stay
Hotel was ok, weird system for check in just with people on a laptop in the front of the hotel. Which was abit difficult when people were checking in and out. Staff were nice and breakfast food was good. Just a shame the room as incredibly hot, the room was at the back of the hotel so was in direct site of the apartments behind. There is a smoking area for the pub below at the back. Then also there was building work that stared at 7am on Saturday and Sunday. Stay was ok but abit gutted about the noise levels and how warm the rooms were after spending quite a lot of money for a 2 night stay.
Ben
Ben,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 25 日
Wouldn't Return
Getting in touch with the staff was nearly impossible. They agreed to cancel my reservation early due to how disappointed I was with the accommodations, but Hotels.com was never able to reach them to confirm. There was no air conditioning during a major London heat wave—while I understand this may be common, it should have been clearly stated in the listing. Additionally, although they allowed my friend’s two dogs to stay for one night, they reversed the decision the following day, forcing us to move hotels. I would not stay here again.
真实旅客
5 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 24 日
Agathe
Agathe,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Gabriela F
Gabriela F,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Nice breakfast in a nice lounge area and sunny terrass!
Asa
Asa,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 17 日
James
James,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
Sam
Sam,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 1 日
Bed in Y424 need replacing!
Good location. Tiny room cute and should have been fine but the bed was HORRIBLE. Needs to be thrown out. Had a huge hole that I was fighting sliding into all night.