I would not recommend this hotel. At $500 a night, I expected a much nicer experience. As soon as we entered the room, we were met with flies, gnats, and mosquitoes. I called the front desk, and they said they would contact maintenance, but we had to leave and didn’t feel comfortable having someone in the room while we were gone.
When we returned, the bugs were still everywhere. I went to the front desk again, but unfortunately, they had no other rooms available. They called maintenance again, but he said he didn’t even have any bug spray.
We ended up buying our own bug spray and spent time trying to kill the bugs ourselves, but it just wasn’t worth the hassle. We ultimately couldn’t stay in the room and left that same night. Getting a refund through Hotels.com has been much harder than if we had booked directly with the hotel.
For the price, this experience was extremely disappointing. I would not recommend staying here.