Too noisy, busy & areas not clean. Limited availability of menu in the bar despite trying to order at 6.00pm
dawn
dawn,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 2 月 16 日
Room was cold when we walked in… 7 degrees!
Took a while for it to warm up. Bathroom was also cold.
Check in was quick & easy as staff did it for us
Anne-marie
Anne-marie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 15 日
david
david,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 13 日
Great place to stay with a good atmosphere
Martin
Martin,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2026 年 2 月 13 日
Checknin was poor, room basic but comfortable bed. Even on the 3rd floor i could hear noise from the bar.so had to wear earplugs. Evening meal overpriced. I bought a desert but was not told it was unavailable till i had to ask for it bringing out. I wasnt offered the refund for the price difference. Breakfast isbonly served till 9am. This was not communicated at the online checkin when i paid for breakfast. £12.50 and all that was left was a slice of bacon and beans. I was told when i arrived at breakfast, you have three minutes! No hello! Very poor communication and customer service.
Michelle
Michelle,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2026 年 2 月 11 日
Nichola
Nichola,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 9 日
Aaliyah
Aaliyah,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 5 日
barry
barry,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 2 日
Adam
Adam,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 30 日
Dean
Dean,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 26 日
James
James,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 26 日
Aaliyah
Aaliyah,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 26 日
No coffee machine like the previous week
No complementary water like previous week
Put sign on door for freshion up expected bedding to be changed as well didn't get changed only towels and refresh of coffee sachets
Other than that the hotel, bar and pool was exceptional the atmosphere with the games was amazing staff was amazing very polite and helpful
Aaliyah
Aaliyah,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 1 月 25 日
When staying in the hotel for extra time in the morning. The card stops working after 11am. So something should be done about that cause it is very annoying. Thank you.
Reema
Reema,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 1 月 24 日
Self check in is a little long winded, room wasn’t very warm when I got there & took time to warm up. Quilt bit too thick
Anne-marie
Anne-marie,1 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 1 月 19 日
Dirty, bad service , smell of drains in bathroom, ladies eyelash found on pillow, rooms not clean... worse experience during my time in UK
Adrian
Adrian,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 19 日
Man in sauna moaned about people coming into the the sauna and the door being open to let someone in
Aaliyah
Aaliyah,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 1 月 19 日
Liam
Liam,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 12 日
Friendly staff who guided us through self check in. The room was nice but needs updating. The club size room had a lovely bed that was comfortable and roomy. Shower was good too.
Breakfast was nice .
Parking was easy and it was ready to find from the motorway.
Cheryl
Cheryl,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 11 日
Good clean room, nice decor, comfy bed
James
James,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 8 日
.
Simon
Simon,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 1 月 4 日
The mugs and spoons in the room were still in used condition, ie, they had food on them and drink.
The radiator was not pushing any heat out despite being on maximum. I could hold my hand against it and only feed midly warm.
Despite paying in advance with a combination if tesco clubcard points and debit card, upon arrival i had to use my debit carf for a room deposit. I was informed this would just be a bank check by the man on reception. Upon following his instruction, i was charged a further £54.86. I queried this when i had the notification from my bank to be told the manager will call me. Its now 6pm, 7 hours after i checked out and still no call.