Carly, at the front desk, was exceptional. While our beds were very comfortable, the pillows were TERRIBLE - lumpy and awkward. While we enjoyed the hotel and location, we were vert discouraged that there was no bartender either of the nights we were there, as well as there was no dining in-house in the restaurant. There was room service available, but this is not the experience we wanted. For breakfast - several items were "out" both mornings - yogurt, granola, fruit. And the last morning, you were completely "out of coffee." Not a drop in the house. Staff told us that there was an ownership change, and while this isn't their fault at all, it still left our group feeling that we were short changed a bit. I don't think we will stay here again, only because there are many other hotels in the area that would deliver everything that was promised. Not a hotel where things were promised, but then leave it up to the hard working staff to figure out how to appease frustrated guests without the support of management. Do better Boxer management!