Quiet environment, enthusiastic service from staff, good security, and pretty good privacy protection, which solved my problem of checking in two hours in advance. I am very satisfied with this hotel and will recommend it to my friends. Thank them.
Xingguo
3 晚家庭旅行
8/10
Jian min
4 晚行程
6/10
Todo el personal muy amable pero solo los encargados del área de alberca con poca iniciativa o ganas de resolverle al cliente, llovió y nos dejaron sin toallas diciendo que en 30 minutos llegaban, paso mas de hora y media y nunca llegaron obviamente, culpando a la lavandería pero no fueron capaces de buscar una solución.
El hotel al 60 por ciento de ocupación, será que realmente no tiene suficiente inventario para atender esas situaciones o será la actitud del personal?
Ricardo
4 晚行程
8/10
El hotel y la ubicación excelente. Es un hotel todo incluido pero hay muchas cosas en el hotel que tienen costo adicional y no hay suficientes de ocupación libre. Por ejemplo, en la alberca o en la playa para tener un buen lugar hay que pagar adicional. La comida excelente, sin embargo, no hay servicio de bar después de las 6pm en las albercas, todo cierra muy temprano y la calidad de bebidas que se ofrecen no está a premium. Es una barra libre de destilados de baja gama, en los bares de las albercas, tienen limitados los destilados de buena calidad.
Fátima
3 晚行程
8/10
La atención del personal así como el servicio es excelente; la calidad de los alimentos y restaurantes es bueno pero se puede mejorar ya que les falta un poco de variedad. En cuanto a las instalaciones me gustó mucho que todo es muy accesible y cómodo. Lo recomiendo.
Yesica b
3 晚家庭旅行
10/10
Amazing stay at Live Aqua with our family. The staff is so very friendly and accommodating. There is always something to do if you want to participate by the pool or after dark. Food was amazing! Don’t hesitate to book a stay. You won’t be disappointed. We will be back!
Jennifer
4 晚家庭旅行
10/10
This place is awesome, the friendliness of the staff, the food, as well as the spa was amazing. The drinks were a little watered down but I cannot wait to return to this place. They treat you like royalty!!
veronica
6 晚家庭旅行
10/10
Es un lugar espectacular, destacado por su maravilloso servicio. La pasamos espectacular.
Viktoria
4 晚家庭旅行
10/10
Priscilla
4 晚行程
10/10
Monica
3 晚行程
10/10
Monica
1 晚家庭旅行
10/10
Nicole
4 晚结伴旅行
10/10
숙박 가격이 낮은가격이 아니여서 좋은 서비스와 룸상태는 충분히 기대되는 부분이지만서도 예상보다 훨씬 좋았습니다
성인전용이라 특히 더 좋았고
직원분들도 친절하고
룸도 청결하고 좋았습니다,
앞의 바다에서 파도를 타며 놀수있었고
수영장도 이쁘고 깨끗하고 좋았습니다
내부 음식점들도 맛이있고 친절한 서비스를 제공해줬습니다
다시 칸쿤을 간다면 꼭 라이브아쿠아를 갈 것입니다
MINJUNG
2 晚行程
8/10
Pool was great. The infinity pool that is just 30 seconds to the ocean is the most amazing part of this entire property. If you prioritize a great pool than LIVE Aqua is worth it. Beach, food and staff all were average. The actual restaurants though were way nicer than you average AI resort. They all had their own unique vibe and felt special not low budget in the least. The rooms with a veranda were the best we’ve ever experienced. Modern, spacious and amazingly never humid and wet inside.Weve been to many AI’s and LIVE Aqua gets a solid A over-all.
Jennifer
5 晚家庭旅行
10/10
The resort is well maintained. The staff was great!!
Luis
5 晚行程
10/10
Dustin
4 晚行程
8/10
Some staff where great and super attentive, others were just neutral. No lunch or dinner buffet at this resort which is a disappointment at this price point, and breakfast buffet was inferior to some lesser resorts. The drinks are too watered down and not any better from some more average resorts, again at this price point I expected more quality drinks. The smoothie bar (served by Marco) was amazing, all fresh veggies and fruit freshlyade to your liking. The decor and restaurant ambiances were fantastic, like real reaturants instead of cookie cutter all inclusive restaurants, but the food being a hit and miss with some amazing and a few very underwhelming ones. Property is at a Prime beach location in Cancun with some of the best pools. If you care beautiful wavy ocean. Compared to the murky and calmer waters in resorts more distant from the main hotel zone area.
Activities less than other resorts. Steakhouse resutrant was paid, which just robs from the all inclusive vibe and experience you want to get when you book an all inclusive.
Daniel
7 晚浪漫旅行
10/10
We loved everything about this hotel. It’s adults only and not a crazy night scene but we weren’t looking for that. Great food/service and views we want to book our next trip!
Nasim
4 晚浪漫旅行
8/10
The Hotel is located right on the beach and only 20 minutes from the airport . I recommend booking a cabana if you want to sit on the beach or around the pool, it’s much more comfortable and relaxing, costs about 83$ and comes with a foot massage for 20 minutes.
The Hotel is very nice and comfortable, the staff are attentive on the whole……
Food was very good but you cannot reserve a table and have to line up and then wait up to 2 hours for a table. Unless you have a “butler” which we didn’t have.
The room was excellent, comfortable bed and a nice terrace .
Negatives
I was completely ignored at breakfast , no waiter turned up to my table and I had to get my own coffee/ cutlery / etc. The waiters were fussing around the table next to me who were managers of the Hotel . Not a massive problem, but irritating and not what I expect from a five star hotel. I complained to the manager who said he would make me happy before the end of the stay. Just words no effort to actually do anything.
They ran out of drinking straws- ridiculous at any hotel.
One thing that I really don’t like… they had vendors set up on a couple of evenings who do the usual thing of accosting customers. LEAVE me alone I don’t want to buy your stuff!!!!!
Maybe I’m painting a negative picture but for the money we paid I do expect the highest standards.
Having said all that , overall a great experience and would come again . Oh BTW use the room service , the food was excellent.
michael
10/10
Will be back for sure!!! The food was AMAZING!!!! People were amazing