I stay in this hotel for most of my business trips in SH over last 2 years.
The location is not so good (10 mins walk to Metro) and is with very few shops/resturants nearby.
However this hotel is with a great team and could provide an excellent customer experience to me.
Most of their staff are friendly, nice and with strong customer care mind-set. They cover the staff from the reception lobby, the bar, the resturant on the 2/F and also the Chinese resturant.
Following these two years on-and-off stays in the hotel, most of them have become my friends.
Would use this platform to express my sincere apppreciation to those I know their name (and also those I had not asked their name). They are Mandy, Martin, Zan, Penny, Danny, Eric, Rex and Ivy in the Lobby; Peter (the Chief), Larry, Eva and Michelle in the 2/F resturant. What a great team !
1. There is no power socket for charging mobile phone and laptop on table.
2. The room lighting is too dim and you need to manually switch on each light so that you have more light.
3. There is a small appliance outside washroom but it's nearly dropping off from the power socket.
4. The air-con is set at 26'C and it's quite stuffy. You need to adjust to 16'C to feel more comfortable.
5. The TV is too small and far away from the bed. You can't watch TV clearly while you're on bed.
It is an okay hotel for the price. The rooms are clean but aged. The bathrooms are dark and can benefit from a refresh. The 2nd building of the hotel is very strange. It is disconnected from the main building and has no security what so ever. Anyone can just walk in and get onto guest floors.
真实点评
10/10 绝佳
2017 年 2 月 8 日
Excellent Customer Cared Hotel
The staff in this hotel are great, friendly, customer cared and helpful.
i have come across serveral staffs in this hotels and most of them can provide excellent customer experience to me.
They include Christ, Mandy, Zan, Panny, Danny and Ivy in the reception lobby.
On topy the staff in the western restaurant are also great including Mark (the manager), Tenna, Peter (The Chef) and Ronnie.
I highly recommend this hotel
I've been here for many many times for business trip since my supplier locates in this area. Professional staff. Nice breakfast. Room is small in tower B but it's ok for me.