When I arrived well after the posted check-in time at 4:30 pm, the suite I had booked was not available. The staff said I would have to wait longer for the room to be cleaned, as it was not ready. The front staff attempted multiple times to move me to another, cheaper room without a discounted price (wanted me to accept a double when paid for a suite). At the time we were very tired, had an early flight and just wanted a room to check in to, but it wasn’t going to overpay $40-$50 more for a double. We were forced to leave the property and book elsewhere.
The front staff did not seem to care about the situation at all and were happy to see me leave the property without an apology, future credit etc. Horrible service and I will never stay at a similar property again.