Arriving at the hotel was confusing with two hotels in the lobby (Andaz and Mondrian) with different check-in options on different floors. I was with my elderly parents, and the elevators were scattered around to give access to different areas around the courtyard. Probably not so confusing if one used the escalator.
The people working at the hotel were fantastic. They could not have been friendlier or more helpful. Allen, who was at the front desk was amazing, greeted us, and made special accommodations for us.
The decor is not for everyone. Very "trendy," but rough around the edges. It came off as a little cheap, especially considering the price of the room.
Hate to be negative, but it was a little disappointing after seeing the glitzy photos and list of amenities.
Howard
Howard,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 16 日
Nice hotel but disappointing roof terrace/pool
This is nice modern hotel, rooms good albeit small and hotel staff very helpful and friendly - but for a final last day back in Mexico City we wanted to spend a relaxing day by the pool on the roof terrace but the photos on the website are very misleading. The restaurant area has been changed and is no longer open and is enclosed by a new glass windows all the way round and with blasting music constantly it was far from relaxing to be in and the pool is a rather strange addition on the corner with absolutely no outside seating or deck and very small. On a positive note kids and teens might like it plus there is a big beer garden/games area on a lower floor which is probably popular - I think the hotel is probably best suited for conferences/guests or maybe families with kids.
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 7 日
Jorge Eugenio
Jorge Eugenio,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 4 日
Juan Enrique
Juan Enrique,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 17 日
Friendly staff, not worth the price though
真实旅客
3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 27 日
En General Muy bien
muy buena, solo las toallas esta muy usadas
Victor O
Victor O,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Jose
Jose,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Lisa
Lisa,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 20 日
View was amazing
We loved our stay at the Andaz and had an amazing room - the staff were super helpful and welcoming!
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 16 日
Andaz is Muy Bueno
Great hotel, although no central heat so rooms were a tad chilly in the morning but not bad.
Bradley
Bradley,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 15 日
Mikaela
Mikaela,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 20 日
David
David,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 16 日
FUN WEEKEND
fun weekend. was only at the hotel for one day and the property is great.
JAMES
JAMES,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2024 年 12 月 12 日
MAL LIMPIEZA
Había animalitos en la cama, que asco. Su opción fue cambiarnos de cuarto y no darnos la cara. También encontramos botellas vacías, ah y una uña que evidentemente no era nuestra porque usamos gelish. Si me dio asquito en general estar ahí, es más mi reserva era de 2 días y me quedé una, prefería decirle a una amiga que si no quería estar ahí (obvio no le conté los animalitos) para no desaprovechar la estadía.
Ashoka
Ashoka,2 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 11 日
Guillermo
Guillermo,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 6 日
Falta de confort en el hospedaje
La recepción fue muy bueno , la ubicación también , solo la comodidad de el hospedaje , las toallas estaban duras como cartón , las almohadas muy aguadas y el colchón muy duro .
Creo que un hotel como este podría esmerarse más en el confort de el
Hospedaje .