I booked the Superior Room specifically because the listing on Hotels.com showed rooms with hardwood flooring, which is important due to my wife's allergies. However, upon arrival, we were given a room with old, dirty carpet that hadn't even been vacuumed properly. I have photos to document the condition.
The balcony was also very dirty, making it an unpleasant space to sit and relax. While the view was nice, that was unfortunately the only positive aspect of our stay. Even the pool was not clean, and we ultimately chose not to use it.
Overall, this stay was a disappointment and felt like a waste of both money and time. It's a lesson learned-we won't be returning, and I'll be sharing this experience in reviews so others can make a more informed decision.