My first time ever traveling to Mexico. As a solo traveler on this trip I planned on only focusing soaking up the sun, staying on the resort just to get the feel of Cancún. I was looking for an All inclusive Adult’s only. What caught my eye about Excellence Riviera Cancun was the white sandy beach ( that sold me immediately)
I was hoping to get an ocean front (all sold out) I end up getting a jr suite pool view.
This hotel exceeded my expectation's.
The staff was Amazing you literally are catered too.
I mostly layed out on the beach under the hut while drinks and food was catered.
The staff go above and beyond.
I was extremely impressed and definitely plan to be back.
This time in hopes of an ocean front view and do plan on taking advantage of the many excursions they have to offer.
Martha
Martha,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 26 日
Nicole
Nicole,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 24 日
Charlotte
Charlotte,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 18 日
patrick
patrick,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 9 日
ADRIANA
ADRIANA,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Great Experience
9.5 - Overall
9.0 - Food
10 - Service / Staff
10 - Cleanliness
10 - Room - Jr Rooftop Suite
9.5 - Activities - No snorkeling due to seaweed
9.0 - Beach - Water was murky with seaweed
Ronald
Ronald,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 1 日
Overall, we enjoyed our stay at Excellence. While the resort itself appears a bit more dated compared to other adult-only all-inclusive resorts we've visited, the staff does a commendable job of attending to guests' needs. Check-in took approximately 45 minutes, which felt somewhat lengthy, though our upgrade to an ocean-view room likely contributed some extra time. Here are a few observations and takeaways that might be helpful for those considering this resort:
The food was excellent for the most part, and I highly recommend the sea bass at Chez Isabelle (French cuisine). Basmati (Indian cuisine) was also delicious. Spice (Asian cuisine) was less of a hit for us personally, but others raved about the hibachi experience. Please note that a reservation is required for hibachi dinners. We also enjoyed the sea bass at Flavor Market, which was melt-in-your-mouth delicious. Jose provided excellent service at Flavor Market and truly made our night special.
The drinks were excellent whether we ordered them at the bar, in a restaurant, or beachside. I must give a special shout-out to Lucia, who served us food and drinks on the days we spent at the beach. She was truly delightful and significantly enhanced our beach experience. On Lucia’s day off, Santos took excellent care of us as well.
There is one coffee shop located in the main building. The drinks and food there were wonderful, and we enjoyed an evening coffee there most nights of our stay.
Every restaurant offered vegan optio
Sharon
Sharon,6 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 4 月 30 日
Do not go here if you have allergies! They cannot accommodate properly. And they don’t even seem interested in trying too hard. I had to basically get the attention of the general manager before anyone would take me seriously.
The place was designed to look pretty but it is very inconvenient to get around. There are lots of pools but there are very few chairs so unless you can get up at 7am to save some you will have to sit on the beach.
The entertainment is the same as its been for the last 20 years, but I was very disappointed that the evening activities ended early (if it was called to end at 11 then they kicked the guests out 10-15minutes before so that it could be mostly torn down by 11). Same thing at breakfast…ends at 11 means that all the tables are taken away and the food is all done so don’t show up at 10:45 and expect to get any breakfast. The room service is horrible so do not bother!
Tammy
Tammy,4 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Edgar
Edgar,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Staff is very nice! They say we do everything for you!
meihua
meihua,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Jidtraphorn
Jidtraphorn,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Had an excellent time at Excellence Riviera Cancun! Highly recommend!
John
John,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Jordan
Jordan,7 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 28 日
Too far away when you want to leave the property. I had to pay over $100 every time we wanted to go into town. Communication through Expedia with Excellence is non-existant. They insist that you use Expedia for all correspondence with the hotel. They never answer when you go through Expedia and if you call them direct to make changes to your reservation they tell you they can't help you and you need to back to Expedia so your needs are never addressed. I had an agent at the hotel hang up on me when I asked to speak to a manager. The restaurant 'The Lobster House' didn't have lobster available for the five days we stayed at the hotel, which was very disapointing to us as my spouse had never tried lobster. All in all an average stay. I expected so much more out of a five star establishment. The amount of pushback I received really soured my experience. I won't be returning.
carven
carven,4 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 28 日
Even though reviews stated that staying in the VIP area pool chairs would be readily available we did not find this to be true
Debra
Debra,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
The staff is exceptional but I would recommend a few things in the way of entertainment. Perhaps live music at the pool, more activities pool side ie. pool games, dance lessons, cooking class ( salsa or guacamole lessons), etc.
Donna
Donna,7 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 27 日
The property was clean, and that was the only good thing. The food selection was terrible. Although the site states there is a lunch buffet, the buffet was only open for breakfast. They fail to tell you it's a salad bar for lunch with an à la Carte menu recycled from the other restaurants.
When we ordered lunch at the poolside, we were limited to a few items and had to wait an hour to get it.
Restaurant options for dinner were limited, and the food was subpar. Could not eat it many nights.
The staff at the breakfast buffet were almost rude and felt like a chore when asked for a table of 6. They made no effort to accommodate, even though we could see vacant tables that could be put together.
Not worth the thousands we paid for 5 nights. Will not be returning there.
Pam
Pam,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 27 日
I liked the resort layout, it’s very beautiful and convenient
Rania
Rania,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Perfect for quiet relaxing vacation. Lots of daily activities and nightly entertainment. Food was amazing! Caution: seaweed is heavy during April and May.
Steve
Steve,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 26 日
All of the staff from waiters to housekeeping to groundskeeping were all so friendly. Our waiter by the pool called us by our first names in day 1. Food was delicious. Entertainment very good. Everything was clean. Top notch!
Ronald James
Ronald James,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Christopher Michael
Christopher Michael,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 26 日
The staff was amazing, resort, room and dining options were amazing as well. The 2 Christians (waiters) in the
Jamie N
Jamie N,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Best food at an all inclusive I’ve ever had. I will be back.