I just love every things abt this amazing resort . The staffs are so nice and extremely professional…. Foods are great …. Room is so clean and spacious ….. we will go back for sure
Tam
Tam,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 14 日
Emile
Emile,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 1 日
There is nothing like the experience that is
Crystal
Crystal,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 31 日
Service. Employees were great and always helpful. Great place. Will
Come
Again
Morgan
Morgan,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 31 日
Staff were amazing and very attentive and accomodating. Would absolutely go back. Also love the thriving iguana population!
Amanda
Amanda,7 晚结伴旅行
Expedia真实住客点评
6/10 好
2025 年 7 月 31 日
My wife got sick , because of food, medical team came to our room , super expensive
Andres
Andres,3 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 7 月 31 日
Would not go back. The food was just average and the staff didn't engage with the guest. Not many activities
Latarsha
Latarsha,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 30 日
My husband and I had fun, they have a nice activities every night. Property is a Excellent. Love the room it was so big and clean. 24 hrs. room service. Hope they would have more additional gluten free food for my husband but overall it was Perfect vacation.
Nitchell Esposo
Nitchell Esposo,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 30 日
Carol
Carol,5 晚行程
Expedia真实住客点评
6/10 好
2025 年 7 月 29 日
We really wanted to love this resort… We have really enjoyed both EOB and EEC with EEC being our favorite! The food and staff were Excellence quality, but the property is dated. The room was VERY SLIPPERY even with the room as cold as we could get it (67 degrees F). We used all towels and slippers given to us and still my husband fell and fracture dislocated his wrist getting out of the shower. This caused us to need the on site MD… She was nice, but not at all prepared with any supplies. We had to pay her 170 USD to do nothing but call a taxi for us to go to the Cancun ED which was very nice, but expensive (3000 USD)…. The taxi cost us 150 USD….. The areas around the pools are very slippery as well. I fell before even having a chance to have a drink and we saw several other people fall as well. The EC area had little to no shade, and multiple chair areas did not have functioning umbrellas. I think property needs to be temporarily closed and have several updates made to keep up with the Excellence brand. The beach was full of seasonal seaweed, but that is not the fault of the resort…. In fact they did a fantastic job trying to keep it clean and the smell to a minimum. I wouldn’t stay here again, but it would not keep me from visiting other Excellence properties.
Jill Ann
Jill Ann,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 29 日
Amazing
Earlston
Earlston,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 29 日
The excellence resort is a great place for family gathering or couples get a aways. The service from
Top to bottom was great. The staff were super friendly & worked very hard to keep everyone happy. I would definitely go back.
Christian
Christian,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Beautiful hotel, clean, pleasant hard working employees. Food was great. I love the Martini bar. No fault of hotel but seaweed/sargassam is horrible but the pools make up for lack
of swimmable beach. I love the lazy float pool. One recommendation in the room is to place a strip (maybe a glow strip for night time) on the bedroom step down.
Kathy
Kathy,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 27 日
Wonderful staff and stay. Would recommend and would stay again.
Allison
Allison,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 27 日
Excellent hospitality. Very clean. Great rooms and views. Plenty of clean bathrooms. Lots of options for entertainment!
Walter
Walter,3 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 7 月 27 日
Lessie
Lessie,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 27 日
Beautiful resort with many amenities, super comfortable room, amazing staff and enough entertainment to keep you just the Right amount of busy
Natasha
Natasha,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 26 日
Lorretta
Lorretta,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 7 月 24 日
Ariana
Ariana,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 24 日
beautiful, excellent service, and diverse dining options
Krishna
Krishna,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 24 日
very nice resort. staff and all great
Leo
Leo,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 24 日
Exelent in eveything
Miguel Angel
Miguel Angel,4 晚行程
Expedia真实住客点评
6/10 好
2025 年 7 月 23 日
Not it. Third time in Cancun and The Excellence was everything but Excellent. I suggest if your under the age of 65 to stay elsewhere.