Everything from check in to check out was wonderful. The staff is incredibly kind and accommodating, no complaints
Kirsten
Kirsten,5 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
SHELLY
SHELLY,5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 10 日
Thomas
Thomas,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 6 日
F Fraser
F Fraser,14 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 6 日
Would visit again
Great stay. Food was good, not great, but certainly better than the majority of all inclusive resorts we have stayed in. The excellence collection is always solid and we have yet to have a bad stay in any of the ones we have visited.
Michael
Michael,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 26 日
Great clean property. Great food. Needs music
The rooms were clean. The food was the best food we had at any all inclusive ever. Especially the evening offerings. The only improvement we would like to see is maybe a little more music on the property. A little more energy on the beach etc. Easy fix. Just install a few extra speakers and you are good to go :).
Yury
Yury,5 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 12 日
Virginia
Virginia,15 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 31 日
Large resort with multiple bars, restaurants, spa, beach & activities. Staff is very young, and the desk staff needs more training in customer service. I arrived during a thunderstorm and was basically abandoned at the airport. The resort has a designated shuttle service but refused to pick me up b/c "booking on Expedia made me ineligible for that service." I was forced to wait hours in the rain & pay $300 by the extortionists laying in wait outside the airport. The desk staff were shockingly rude & uniformed. Ditto with some of the restaurant hostesses. Shout out to Estefany, at the Concierge desk (Gold!) & the Director, Andrea, for doing their best to make up for this blunder.
michael jay
michael jay,8 晚行程
Travelocity真实住客点评
10/10 绝佳
2025 年 1 月 31 日
It was a great place to stay. Compared to other resorts around the area, this was the only with the cleanest beach. There were all-day activities for every like and most of the staff does a great job in making sure you’re comfortable and having a great time. Kudos to Itamar, Marcelo and Michelle!
Humberto Roman
Humberto Roman,5 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 30 日
Relaxing, good food
Eduardo
Eduardo,4 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 28 日
Staff are friendly and hard working. Food was average!
Kathryn
Kathryn,7 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 27 日
We had a family emergency come up and had to leave after one day. The Excellence refused to give us any refund. Considering that this resort is an expensive all inclusive package and we only ate and drank for one day they could have given some consideration for at least that. Be aware if you book with the Excellence and you have to go home early you may lose thousands.
Jeffrey
Jeffrey,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 27 日
I had a swim up pool ocean front view in the excellence club area and loved the view. There were people getting up early in the morning to save spots but I didn’t have to worry because I was right there and had my own outdoor patio bed. The servers are attentive and come around to take drink orders. Housekeeping were attentive and made art out of the towels which was refreshing. I thought the bed was really comfortable and didn’t care too much for the room bar but I requested for other bottles to be swapped out during check in and reception told me it could take up to 2-3 days but never happened. I enjoyed drinks most at the Excellence Lounge because of the top shelf alcohol which you don’t find at many of the bars. I love that there’s a variety of restaurants and food options but I would not recommend the food from Spice if you are looking for authentic Korean or Japanese food. The room has wear and tear so don’t expect perfection. I could tell from the walls that they were painted white often and couch sunken in. The staff were friendly and approachable. I felt the size of the resort was perfect, not to big or small. The amount of activities were good and there was always something to do.
Mary
Mary,6 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 26 日
Buena comida y bebidas, mal vino tinto
MANUEL FIGUEROA
MANUEL FIGUEROA,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 26 日
This is one of the best places we’ve stayed at. The food was fantastic and the staff is so friendly and welcoming. Definitely coming back again!
Kelly
Kelly,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 26 日
The service and cleanliness was unbelievably good! Everybody is friendly from the front desk, to the restaurant staff, to the hotel cleanup staff! They would clean the room sometimes 3 times within the day!
The food was excellent, and the entertainment was top notch!
It's probably a bit more pricey compared to other resorts, but definitely worth it! I wouldn't think twice of going back!
Albara
Albara,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 23 日
Excellent stay. Highly recommend.
Jennifer
Jennifer,7 晚浪漫旅行
Travelocity真实住客点评
10/10 绝佳
2025 年 1 月 22 日
AMAZING! Beautiful resort and staff was friendly and very accommodating. Will definitely be returning.
Allison
Allison,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 22 日
A group of friends gathered to celebrate a few birthdays….The resort was spectacular!