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Hotel Spa Santa Ana

3.0 star property
Cuenca hotel with spa and restaurant

Choose dates to view prices

Enjoy your visit to Cuenca with a stay at Hotel Spa Santa Ana. Guests can be pampered with spa services at the spa and grab a bite to eat at the restaurant. Public transportation is close by: Gaspar Sangurima Tram Station is just 12 minutes by foot.

Reviews

6.6 out of 10
Good

Popular amenities

  • Free breakfast
  • Spa
  • Pet friendly
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Full-service spa
  • Steam room
  • Business center
  • 80 meeting rooms
  • 24-hour front desk
  • Arcade/game room
  • Front-desk safe
  • Self-serve laundry
  • Concierge services
  • Luggage storage

Feel at home (6)

  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Elevator
  • Arcade/game room
The current price is CNY557
CNY557 total
May 26 - May 27

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Queen Room

In-room dining

Queen Room

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Double Room

Superior Double Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Superior Double Room

  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Bed
  • Free WiFi

View all photos for Triple Room

Triple Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Triple Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Quadruple Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 3 Twin Beds
  • Free WiFi

View all photos for Suite

Suite | Soundproofing, iron/ironing board, free WiFi, bed sheets

Suite

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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About the neighborhood

Map
Pdte. Córdova, Cuenca, Azuay

What's nearby

  • Calderon Park - 2 min walk - 0.2 km
  • San Francisco Plaza Market - 2 min walk - 0.2 km
  • New Cathedral of Cuenca - 3 min walk - 0.3 km
  • Río Tomebamba & Calle Larga - 7 min walk - 0.6 km
  • Alejandro Serrano Aguilar Stadium - 12 min walk - 1.0 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 12 min drive
  • Jose Joaquin de Olmedo Intl. Airport (GYE) - 79.9 miles/128.5 km
  • 14n - Antonio Borrero Station - 6 min walk
  • Luis Cordero (Hermano Miguel) Station - 7 min walk
  • Gaspar Sangurima Tram Station - 12 min walk
  • Unidad Nacional Tram Station - 23 min walk
  • Terminal Terrestre Station - 23 min walk

Restaurants

  • ‪hostal | bar yakumama - ‬3 min walk
  • ‪Raymipampa - ‬3 min walk
  • ‪Sunrise Cafe - ‬4 min walk
  • ‪Angelus by Tutto Freddo - ‬3 min walk
  • ‪Nevius Coffee Rooftop - ‬1 min walk

About this property

Hotel Spa Santa Ana

  • Enjoy your visit to Cuenca with a stay at Hotel Spa Santa Ana. Guests can be pampered with spa services at the spa and grab a bite to eat at the restaurant. Public transportation is close by: Gaspar Sangurima Tram Station is just 12 minutes by foot.

At a glance

DONE

Hotel size

    • 30 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 15
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 15
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (2 total)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–10:00 AM
  • Restaurant

What to do

  • Pool table

Working away

  • Business center
  • 80 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Arcade/game room
  • Full-service spa
  • Steam room

Accessibility

  • Elevator
  • Elevator door width (inches): 61
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • 15 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Hallway handrail height (inches): 59
  • Closed captioned TV
  • Lever door handles
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (inches): 62
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch LED TV
  • Satellite TV channels

Home comfort

  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sala Murillo. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 15 per pet, per day

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club

Also known as

suites y spa Santa Ana

Hotel Spa Santa Ana Hotel

Hotel Spa Santa Ana Cuenca

Hotel Spa Santa Ana Hotel Cuenca

Frequently asked questions

Does Hotel Spa Santa Ana offer free cancellation for a full refund?

Yes, Hotel Spa Santa Ana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Spa Santa Ana?

Yes, pets are welcome, with a limit of 2 total. There's a charge of USD 15 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at Hotel Spa Santa Ana?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Spa Santa Ana?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Hotel Spa Santa Ana and nearby?

Hotel Spa Santa Ana has a spa and a steam room, as well as an arcade.

Are there restaurants at or near Hotel Spa Santa Ana?

Yes, there's an onsite restaurant.

What's the area around Hotel Spa Santa Ana like?

Hotel Spa Santa Ana is in Downtown Cuenca, a short 6-minute walk from 14n - Antonio Borrero Station and 3 minutes' walk from New Cathedral of Cuenca.

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Reviews

Hotel Spa Santa Ana Reviews

6.6

Good

7.0

Cleanliness

6.0

Amenities

7.8

Staff & service

7.0

Property conditions & facilities

Reviews

Verified

6/10 Good

Breakfast didnt get serve what I need make me wait for a long time for nothing. The rest everything was good and clean.
edwin, 1-night trip
Verified

10/10 Exceptional

Staff was very helpful and very polite.
Luis, 2-night trip
Verified

10/10 Exceptional

Cuenca stay

I liked my stay in this hotel. Good service, pro stuff.
Terry, 1-night trip
Verified

4/10 Fair

The hotel is very pretty, very nice staff. Those are the only compliments that Ican give.
Ricardo, 2-night trip
Verified

6/10 Good

Spa, jacuzzi and pool not included in the prize for the room
Isac, 1-night trip
Verified

4/10 Fair

This is NOT a 3 star hotel or even close to it. Really felt more like a Hostal to be honest. Super noisy-bring ear plugs. Area is great though and right in the middle of it all.
Javier, 1-night trip
Verified

6/10 Good

The spa facilities not working, pool looked dirty.
1-night trip
Verified

4/10 Fair

The place is nothing like in the promotional photos, the room was small, not enough towels, TV didn't work, window is indoors so no sun light and ventilation, extremely noise due to the fact that rooms are very close to each other and the noice comes from other rooms, from the corridor, from the main entrance, etc. We couldn't sleep all night due to noise neighbors. Limited facilities with a lot of inconveniences.
Leon, 1-night trip
Verified

4/10 Fair

Habitación húmeda, fria, con polvo. Deben incluir cobijas más abrigadas en la cama, las solicité y no me ayudaron.
Melina, 1-night trip
Verified

6/10 Good

No respetan la tarifa de la app. Me cobraron un adicional, por un niño que lo inclui al momento de reservar.
Verónica, 1-night trip
Verified

6/10 Good

la piscina , hidro masaje deberían estar en mejores condiciones. De ahí el lugar me parece muy bien para pasar una noche.
fran, 1-night trip
Verified

2/10 Poor

La ducha estaba tapada y el lava manos. Nunca lo arreglaron. Pedí un día más y luego de darme una tarifa; la subieron casi al doble
David, 3-night trip
Verified

8/10 Very good

Casi casi

La habitación un poco pequeña pero con lo básico, me hubiese gustado contar al menos con una botella de agua en la nevera, que aunque tenía estaba vacía
Javier, 2-night trip
Verified

8/10 Very good

Entrada a piscina

Atencion buena Espacio agradable Solo k el area de entrada a la piscina estaba llena de agua
Odette, 1-night trip
Verified

2/10 Poor

Nooo me gusto nada pues ,llegamos y en el baño solo havia un Rollo de papel higienico casi por terminar,en la cama 2 toallas enrrolladas,humedas,y sucias,baje y Reclame y mejor dieron unas secas,y luego tenia que madrugar a viajar y nooo huvo agua ni para lavarse la cara,y el precio de estadia,superior a otros que he estado en cuenca ,con mejor servicio y mejor atencion me senti Robado pues cobraron por adelantado,ese citio es una porqueria
Jaime, 2-night trip
Verified

6/10 Good

Malestar en el momento de confirmación de la reserva, el cuarto estaba con la ventana del baño rota por donde entraba el frio.
NORIEL, 2-night trip
Verified

10/10 Exceptional

Feliz estadía

Excelente atención. La señorita recepcionista, Catalina, muy amable y dispuesta a brindar atención y ayuda en el momento requerido. Espero pronto regresar…
Hector Hugo, 4-night trip
Verified

10/10 Exceptional

tranquilo
Fernando, 3-night trip
Verified

10/10 Exceptional

LUOFENG, 1-night trip
Verified

10/10 Exceptional

Juan, 13-night trip
Verified

8/10 Very good

Helen, 2-night trip
Verified

10/10 Exceptional

Yael, 2-night trip
Verified

2/10 Poor

Augusta, 2-night trip
Verified

6/10 Good

Maria, 3-night trip
Verified

4/10 Fair

CARLOS FERNANDO, 2-night trip