Overall, we had a good 2 night stay. The room was spacious and ouor view of the arch was amazing.
We did have issues getting the room to cool down, it took hours for the AC to do its job but eventually we were comfortable. A little extra attention to cleanliness could be utilized as there was someone else's hair in the shower and on the floor outside of it, as well as a stain of some sort on the floor under the bathroom vanity. Only other complaint was the food - we ordered pretzel sticks on the second night as a late night snack and they were dry and flavorless and not at all worth the money paid.
But yes, overall, we would probably stay again if ever back in St Louis. And I would recommend to others traveling to the area.
Kara
2 晚行程
10/10
Christopher
1 晚行程
8/10
Excellent and very friendly front desk and valet folks
Joseph
2 晚行程
6/10
The electricity went off during the night which caused my daughter’s CPAP machine to stop working which caused an alarm to go off and wake us up.
Deanna D
1 晚家庭旅行
8/10
The hotel is very nice. The staff at the front desk was accommodating and listened and understood well. I personally would not stay here again because housekeeping was knocking on our door at 8:30 AM which I believe is too early to disturb your guests. Yes I should have had the sign up but that is still too early. Also no working ice machine, she told me eighth floor but I could not access the eighth floor with my room card and I gave up.
April
1 晚家庭旅行
8/10
Overall, our stay was great and room/bed was very comfortable and clean. An unexpected power outage the first night was unfortunate. Also, the quality of room service FOOD was mediocre and overpriced for what you get.
Paul F
2 晚行程
10/10
Good , 5stars
Victoria
3 晚商务旅行
10/10
The accommodation were great, location to restaurants and attractions were outstanding. I felt extremely safe. I was very disappointed with the service on Friday night at the bar and Saturday and Sunday morning in the breakfast area. It took over 30 minutes to get my full order and the other portion came out 20 minutes later after I asked. Getting a cup of coffee was just as bad both days. I ended up eating at the Hyatt for breakfast on Sunday.
Greg
3 晚行程
8/10
Ernesto
4 晚行程
8/10
Shannon
1 晚行程
8/10
Jennifer
2 晚结伴旅行
2/10
They seem to like to charge your card afterwards for no apparent reason and no telling why
Roman
1 晚行程
4/10
Asked for early check in with a street view. Got a view of a building 😡
Tamara
1 晚行程
10/10
Emily
1 晚行程
10/10
Alisha
1 晚行程
10/10
Kevin
1 晚行程
10/10
真实旅客
3 晚家庭旅行
8/10
Kendall
1 晚行程
10/10
Jennifer
1 晚行程
10/10
Jennifer
1 晚行程
8/10
Front staff were incredible.
Bar small but typical high prices. Location very good. No views in our room, just brick walls. Gym acceptable, clean and half dozen machines.
Jeffrey
3 晚行程
8/10
Cousins reunion. 18 of us. Hotel pretty. But I found a shoe in our room under the luggage rack. And for breakfast there was one waiter. He seemed to be doing everything!! We asked for check and only one came. We had trouble figuring out who’s tab for our drinks in the lobby bar. On the way to cardinal game.
Cheri
1 晚家庭旅行
10/10
Juan m
1 晚行程
6/10
They gave my dad my room. I had pre-paid.
They gave me his upgraded room unbeknownst to me and charged me for it. I thought it was for incidentals. So I ended up paying for both rooms.
He wasn’t pleased with the tiny room he got (I’m thrifty).
They should have verified his reservation before issuing room keys.