For a hotel that is very expensive per night, the quality of our room 534 was poor. The shower leaked all over the floor even with the door closed, which for marble floors is dangerous, the sealant mostly black, the shower itself was very loose and poorly maintained. The bath plug lifter was broken as were ALL of the plugs in the room so you have to manually lift them and it breaks nails if there's suction. The air conditioning sounded like it was taking off (even on the lowest setting), the windows don't block out much noise or have window restrictions (for those with children), the ceiling in the bathroom made a horrific banging noise when opening the door (don't do if your kids are asleep lol). The safe buttons require brute force to press. The dividing door was as stiff as anything so really hard to move (get those muscles working...). Tried to keep up with news in light of recent events internationally and someone had stolen ONE battery (yes one!) from the remote and the telly had no signal.
Came back to room second day and the maid had removed all of our complementary robes too.
Positives were that the main bed is comfy and the pool nice enough (although jacuzzi doesn't work) and pool bar staff nice.
The response when complaining is that i should do it immediately, but when there's so many it's a bit of a challenge after travelling for hours, the rooms shouldn't have these problems. Wouldn't stay here again because of the above.