It was fine. There weren’t extra sheets, pillows, or towels ready in our room for our family of 5 as I had requested in advance. The mattress pad on the pullout couch/bed was dirty so I had to ask for a new one. The center atrium area was SO NOISY at night which made it hard to sleep in the living room area with the pullout couch. One elevator broke while we were there, why h made it hard to be able to use the remaining working ones because they were always busy and overcrowded. And there was no service elevator, so when it was time for housekeeping to clean rooms, they added to the crowded, slow elevators. We eventually figured out which stairwell we could take to get to the lobby, but the carpet in front of that door was soaked from a leaking ice machine which made for slippery stairs. No idea why you have to pay for parking. No gluten free options at the restaurant. The rest of the stay was okay. Not the best hotel I’ve stayed in but not the worst.