Title: Disappointing Stay at Blue Moon Hotel - NYC. Quick runaway don’t stay here.
"We were incredibly excited to stay at the Blue Moon Hotel on Orchard Street for my birthday weekend, having admired its history and location for years. However, our experience was severely disappointing.
We initially booked through a third party but had to contact the hotel directly to upgrade to a junior suite with a king bed and a twin bed for our daughter. The hotel quoted us an extra $XXXper night. Upon arrival, we discovered that the "twin bed" was actually a chair that was supposed to convert into a bed. Not only was it not set up, but there was no bedding provided.
As our daughter ended up not staying with us, we requested to be moved back to the original room we booked. The weekend staff was unhelpful and referred us to the manager, who was unavailable until Sunday at 11 am. When we finally spoke with the manager, they were incredibly rude and refused to refund the $60 upgrade fee or offer any compromise.
Beyond this, the accommodations themselves were underwhelming. We were constantly disturbed by the sound of doves cooing outside the window, and the noise from the street traffic was significant. Moreover, it took an excruciatingly long time to heat the water for a shower.
Based on our experience, I cannot recommend staying at the Blue Moon Hotel. The lack of customer service, coupled with the subpar accommodations, made our stay significantly less enjoyable than we had anticipated."
