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Terracaribe Hotel - In Cancun (Downtown Cancun)

3.0 star property
Central hotel with outdoor pool, connected to a shopping center, near Gran Puerto Pier

Choose dates to view prices

In the heart of Cancun, Terracaribe Hotel offers a vibrant retreat with an outdoor pool and rooftop terrace. Enjoy fresh coffee from the on-site cafe and stay connected with WiFi in public areas.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • 24/7 front desk
  • Non-smoking

Main amenities (7)

  • Daily housekeeping
  • Outdoor pool
  • Rooftop terrace
  • Room service
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Children stay free
  • Television
  • Terrace
  • Daily housekeeping
  • Bathtub or shower
  • In-room climate control (air conditioning)
The current price is CNY279
CNY372 total
includes taxes & fees
May 15 - May 16

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Desk, WiFi, bed sheets

Standard Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Desk, WiFi, bed sheets

Superior Room, 2 Double Beds

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Desk, WiFi, bed sheets

Room Standard

  • 45 sq m
  • Sleeps 2

View all photos for Room Superior

Desk, WiFi, bed sheets

Room Superior

  • 55 sq m
  • Sleeps 4

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7.8 out of 10, Good, 1,007 reviews
The price is CNY354
CNY462 total
includes taxes & fees
Jun 10 - Jun 11
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About the neighborhood

Map
Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500

What's nearby

  • Séptimo Día Adventist Church - 10 min walk - 0.8 km
  • Museo Iconografico de la Carrera Panamericana - 13 min walk - 1.1 km
  • Mercado 23 - 19 min walk - 1.6 km
  • Las Palapas Park - 5 min drive - 2.5 km
  • Benito Juarez Municipal Building - 5 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Café Donceles - ‬10 min walk
  • ‪Olah Handroll & Oyster Bar - ‬12 min walk
  • ‪El Zurdo - ‬9 min walk
  • ‪Casa Bea - ‬6 min walk
  • ‪Cocina Economica Marbella - ‬6 min walk

About this property

Terracaribe Hotel - In Cancun (Downtown Cancun)

Terracaribe Hotel - In Cancun (Downtown Cancun) features a rooftop terrace and puts you just a 5-minute drive from Gran Puerto Pier and Ultramar Ferry Puerto Juárez. After having fun at the outdoor pool, you can grab a bite to eat at the coffee shop/cafe. This Mediterranean hotel is also just a 5-minute drive from Plaza Las Americas and Cancun Mall.

At a glance

DONE

Hotel size

    • 55 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 6:00 PM
    • Express check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Please note the property is located on the corner, right before the bridge going to Puerto Juarez.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 10 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
DONE

Other information

    • Smoke-free property
    • No alcohol allowed onsite

Property amenities

Food and drink

  • Coffee shop
  • Room service

Traveling with children

  • Children stay free (see details)

What to do

  • Golfing nearby

Services

  • 24-hour front desk

Facilities

  • 3 buildings/towers
  • Built in 2005
  • Rooftop terrace
  • An outdoor pool
  • Mediterranean architecture

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Bed sheets provided

Freshen up

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi
  • Phone

More

  • Daily housekeeping
  • Access via exterior corridors

Special features

Dining

Los Caracoles - Onsite coffee shop.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, JCB International

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property Registration Number 005-007-007302/2025

Also known as

Terracaribe

Terracaribe Cancun

Terracaribe Hotel

Terracaribe Hotel Cancun

Frequently asked questions

Is there a pool at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Yes, there's an outdoor pool.

Are pets allowed at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Sorry, pets and service animals aren't allowed.

What are the check-in and check-out times at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. Check-out time is noon. Express check-in is available.

Is there an onsite casino at Terracaribe Hotel - In Cancun (Downtown Cancun)?

No, this hotel doesn't have a casino, but PlayCity Casino (4-min drive) and Royal Yak Casino and Sports Book (5-min drive) are both nearby.

What is there to do at Terracaribe Hotel - In Cancun (Downtown Cancun) and nearby?

Terracaribe Hotel - In Cancun (Downtown Cancun) has an outdoor pool.

What's the area around Terracaribe Hotel - In Cancun (Downtown Cancun) like?

Terracaribe Hotel - In Cancun (Downtown Cancun) is located on the boardwalk/promenade in Downtown Cancun, a short 14-minute walk from Museo Iconografico de la Carrera Panamericana and 20 minutes' walk from Mercado 23.

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Reviews

Terracaribe Hotel - In Cancun (Downtown Cancun) Reviews

7.8

Good

8.6

Cleanliness

6.0

Location

8.0

Staff & service

8.0

Property conditions & facilities

Popular mentions

Room
Lobby
Service staff
Water
Restaurant

Reviews

Verified

10/10 Exceptional

Nice room very clean and quiet. Comfortable stay. Good value.
Robert, 1-night trip
Verified

6/10 Good

I like the quietness
Adetomiwa, 5-night trip
Verified

10/10 Exceptional

Staff was awesome Lusio front desk clerk was the Best. Hotel, very clean, we had clean sheet everyday, new hand soap. Clean pool. Location was awesome, transportation was close ,the Niño Beach was at walking distance, walking distance to affordable place eat and walking distance to public transportation.
Silvia, 4-night trip
Verified

4/10 Fair

Have no refrigerator, no safety box, not many English speaking employees, not very clean neighborhood. Close to bus stations to go to Hotel Zone.
Tien, 7-night trip
Verified

10/10 Exceptional

Todo excelente
MARCIAL, 1-night trip
Verified

10/10 Exceptional

Great place to stay on your vacation
Derrick, 8-night trip
Verified

10/10 Exceptional

Good for one night near Puerto Juerez.
Annie, 1-night trip
Verified

10/10 Exceptional

It’s a nice and simple hotel, very clean. The room is confortable and big.
Julia, 1-night trip
Verified

6/10 Good

Nice budget hotel to stay, clean, pool, a/c

Great place to stay for a night or two with low budget, in order to discover Cancun or near activities. Dificult to reach the parking, lot of traffic, but not as loud as we thought. Nice people in the front desk and parking was in the street, so it didnt look that safe, but it is private for guests only, so it worked fine.
1-night trip
Verified

10/10 Exceptional

Great
Karan, 2-night trip
Verified

2/10 Poor

Very rude staff
Abubakar, 7-night trip
Verified

10/10 Exceptional

Agradable
Sergio, 1-night trip
Verified

8/10 Very good

The place smells dusty
Max, 1-night trip
Verified

2/10 Poor

The staff is rude and demand your kids identification. Which no other hotel requires. It is cheap as long as you don’t have to deal with front dedk
Carlos, 2-night trip
Verified

6/10 Good

First room we got had dirty sheets with blood on them and the the gentleman took forever getting us a new room.
Michelle, 1-night trip
Verified

4/10 Fair

They don’t welcome their Guests, room was dirty and too be honest I’m not recommended this to anyone who has good hygiene like me👎
Steve, 3-night trip
Verified

6/10 Good

No hot water in shower. And no alcoholic beverages allowed. People are on vacation that’s what we do. Jacuzzi not working. We will have to think about staying here next time. It’s sad because we have been staying there for years when we travel to Cancun
Verified

6/10 Good

I didn't like it because they offer restaurant service but it's totally false, they don't serve you and the restaurants are very far away.
Luz, 1-night trip
Verified

4/10 Fair

Terrible hotel, beers not allowed. Not clean.

Photo of the building is not accurate, it is the last building on the property, rooms look very different from photos. This hotel is part of the Kavia hotels. At check in, guests are required to sign a form regarding alcoholic beverages are not allowed on the property, because the hotel chain does not have a license for alcoholic beverages. Now, being a hotel in Cancun, and not having an alcoholic license not disclosing this in the hotel description is totally misleading and lets say not a wise business practice. I will not stay at any of the hotels in this chain again. Brand name hotels are close, and in same price range. Avoid this hotel.
1-night trip
Verified

4/10 Fair

I liked that it was very clean and the staff is terrific, in spite of what looks like poor senior management. Lucio, at reception was a prince, and very helpful. He deserves a BIG raise. Breakfast was pretty good and reasonable. GREAT coffee. BUT, pool didn't have a pump, or it wasn't on,so the water was breeding germs and not at all refreshing...in fact it was hot. Advertised hot tub was dirty and not working. One had to ask for toilet paper, God forbid they leave a spare when running low, or notice when lights need a replacement bulb. It felt like being ahead of maintenance instead of reacting to what's needed is not in the management plan, i.e., things got addressed when the customer asked for it, it wasn't ever anticipated or addressed with any initiative. I understand the no smoking rule, but there is a no alcohol rule, so if you want a cold beer in your room, you do without or risk sneaking it in...the best thing about this place is it's clean with a great staff, who is left to deal with poor management overall. I would never stay there again, in spite of the staff. There are other places in this price range that have to be better. I got the feeling that saving money and cutting corners is of utmost importance, not customer satisfaction. Give Lucio a raise!
Patricia, 1-night trip
Verified

2/10 Poor

no me permitieron entrar en la habitacion, aunque les presente mis credenciales. La recepcionista me dijo que la reservacion incluye 2 hijos, yo la dije que no van a quedarse con nosotros, van a quedarse con su abuela en otro hotel. En respuesta, la recepcionista me dijo, que no nos puede dar las llaves, tenemos que traer los hijos. la pedi numero de su gerente, me mostro un numero en un anuncio, yo llame este numero, pero la persona colgo la llamda 5 veces. Al final, teniamos que salir de alla y quedarse en un otro hotel. Me gustaria un refund por favor.
Adnan, 1-night trip
Verified

10/10 Exceptional

la habitacion en condiciones impecable y la atencion perfecta
Familia, 1-night trip
Verified

8/10 Very good

bien nada más
MARCO ANTONIO, 1-night trip
Verified

10/10 Exceptional

Bom hotel, ótima limpeza!
Carla Aparecida, 2-night trip
Verified

2/10 Poor

Ofrecen camas que en y solo tienen matrimonial quise cancelar y me dijeron que no horroble
Alicia yarisol, 1-night trip