I would like a refund please . The room smelt of damp and mould - you can see mould on several areas of walls and skirting bored . The constant noise was relentless all night , doors banging very loud . We only managed to get 1 hours sleep all night ! Also full of cobwebs in all corners of room. Please refund
Sharon
Sharon,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 18 日
Better than expected
We weren't expecting much from previous reviews but were pleasantly surprised. The room was clean and comfortable although dated and in need of some TLC it was perfect for a few hours sleep before our early gatwick flight
Christine
Christine,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 16 日
Avoid
Awful room no tv and no hot water
I am waiting for the hotel to respond to my complaint
It’s general health and safety that there should be hot water for a shower
Karen
Karen,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 14 日
Awful
When we arrived there was no one at the desk had to wait 15mins for the receptionist to come to the desk.
Once got to our room put bags in. We headed to the bar but there was no beer on taps and very limited beer they had in the fridge. The guy who served us didnt understand any English so was very difficult to understand each other.
The building could do with a lot of work to do it.
真实旅客
1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 2 日
Not great
Below budget hotel, single room which could have had a good hoover and the shower cleaned. The water pressure in the shower was so low that it was more of a sprinkle than a shower, not what you look forward to after a long day. The décor and maintenance is if an 80's style with a lamrenth of corridors to find your room.
David
David,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 1 日
I required a hotel near to Cheam & this was located well
The reviews didn't seem very good but I had a single room which was clean, comfortable & had everything I needed
The bathroom was clean & the shower was very good. The staff were really helpful & when I requested an iron to go with the board, it was supplied.
I would re-book for any further short stays for convenience & price.
Robert
Robert,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 28 日
Don’t go here
Awful the environment and conditions were terrible, we left after being there for 15 minutes. Concerns about the safety due to work going on above our room. Workmen had no safety gear on, they were playfighting on the roof, chucking debris off the side. As the left they were right in front of our window and disrespectful of our privacy. Also noisey
Judith
Judith,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 9 日
Not good
Kettle sugar but no tea bags & nohot water in the morning for a shower
Peter
Peter,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 5 日
Michele
Michele,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 24 日
Kerry
Kerry,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 18 日
Amanda
Amanda,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 9 日
Pam
Pam,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 8 日
AVOID !!’ DO NOT GO !!!
Appalling doesn’t begin to describe this place. I used to stay there years ago and it was very nice so I booked for one of my staff to stay last night. I knew things had changed when we got an email demanding photos of driving license and credit card and issuing an automatic pin to get into the room. The room was dirty, mould on the ceiling and dried up vomit on the floor. The place is also clearly being used for asylum seekers and the neighbour in room had a number of young men in it making quite a racket. My colleague left the hotel at 11 pm and moved to another one.
Gary
Gary,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 7 日
Anthony
Anthony,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 7 日
shocking
Absolutely shocking, no bar or restaurant open, staff were smoking inside the reception area, room smelt damp, dead spider on pillowcase
Tracey
Tracey,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 1 月 31 日
Stuart
Stuart,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 26 日
Matt
Matt,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 6 日
Lisa
Lisa,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 4 日
Comfortable and clean room , was chilly as it only had a small electric oiled filled heater
Graham
Graham,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 1 日
When we got given our room number, when we entered we found that there were still guests staying in this room.
When we had our room changed, our room smelled of a strong smell of cigarettes and the lock on the balcony door did not have a stable lock at all which made it feel really unsafe and easy to gain entry to. Would not recommend this place to anyone.
Octavian
Octavian,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 1 日
Vikramjit
Vikramjit,3 晚行程
Expedia真实住客点评
2/10 很差
2024 年 12 月 30 日
Amy
Amy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 24 日
Excellent Value
Very good place to stop on a budget. A couple of minor niggles with internet, signal was poor as basement room, and wired network cable/socket broken (as a network engineer I was able to rectify this myself) customer service desk answered quickly to queries that I had. Large room with a desk and full size bathtub which was a welcome luxury after a busy week. Great location at the top of Reigate Hill.