I booked a room ahead of time thinking it would be cheaper than trying to get a room "last minute" anywhere. I reserved a smoking room. After a rough day of driving that ended up being 10 hours, i get to my room. There's a roach on the door and there's no remote for the tv and no way to maually operate it. I discover a fire hazard when trying to find an outlet to charge the phone. I ask for a room with a remote for the tv. I get one--the remote doesn't work. Same type of tv--no manual operation available. There's a dead cockroach on the bath floor. I "need" to also deposit $ for incidentals. When I checkout, ask for a manager, ask for a corporate number ("You'll need to Google that"), and complain about my experience, the gal accuses me of throwing a pen at her, which,I did not, and informs me I won't be getting my $50 deposit back, and tells me to leave. She also said the other refund (for the room, itself), would need to go through Hotels.com since that's where it was booked. Apparently there's no real way to connect to their customer service either. It was good to note they are affiliated with Expedia as well, so there'll be no need to ever use them again either! I have the video of the bug n non working tv, but, apparently, one can't upload videos, pix only.
