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Kimpton Kitalay Samui by IHG

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On the sun-kissed shores of Choeng Mon Beach, Kimpton Kitalay Samui offers a luxurious beachfront retreat with an incredible water park. Treat yourself to breakfast on the oceanview restaurant or relax by one of 7 pools while kids enjoy the waterslide; you'll appreciate amenities like supervised childcare and yoga classes.

Reviews

9.6 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Free breakfast
  • Spa
  • Pet friendly
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • 7 outdoor pools
  • Free water park
  • Free children's club
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Free use of bicycles
  • Beach umbrellas

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Cookware, dishware, and utensils
The current price is CNY1,651
CNY1,960 total
includes taxes & fees
Jun 1 - Jun 2

Why we love this property

Sun-soaked coastal bliss
White sand shores await at this beachfront hotel. Guests can snorkel, practice beach yoga, or simply lounge under umbrellas with refreshing drinks.
Culinary paradise
Culinary adventures await at 3 restaurants with beachfront and pool views. The hotel offers a cafe, bar, free breakfast, and romantic private dining options.
Aquatic wonderland
This luxury hotel boasts 7 outdoor pools and a free water park with a waterslide. Pool toys, umbrellas, and loungers await by the poolside restaurant and bar.

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Room, 1 King Bed, Pool Access, Resort View (Essential)

Room, 1 King Bed, Pool Access, Resort View (Essential) | Premium bedding, down comforters, memory foam beds, free minibar items

Room, 1 King Bed, Pool Access, Resort View (Essential)

10.0 out of 10
Exceptional
(3 reviews)
  • Resort view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds, Sea View (Essential)

Room, 2 Twin Beds, Sea View (Essential) | Premium bedding, down comforters, memory foam beds, free minibar items

Room, 2 Twin Beds, Sea View (Essential)

  • Sea view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 2 Twin Beds, Non Smoking, Resort View (Essential)

Room, 2 Twin Beds, Non Smoking, Resort View (Essential) | Premium bedding, down comforters, memory foam beds, free minibar items

Room, 2 Twin Beds, Non Smoking, Resort View (Essential)

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 2 Twin Beds, Pool Access, Resort View (Essential)

Room, 2 Twin Beds, Pool Access, Resort View (Essential) | Premium bedding, down comforters, memory foam beds, free minibar items

Room, 2 Twin Beds, Pool Access, Resort View (Essential)

9.0 out of 10
Wonderful
(2 reviews)
  • Resort view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Villa, 1 King Bed, Non Smoking, Private Pool (Garden Pool)

Villa, 1 King Bed, Non Smoking, Private Pool (Garden Pool) | Garden view

Villa, 1 King Bed, Non Smoking, Private Pool (Garden Pool)

  • Garden view
  • 171 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Pool Access

Suite, 1 King Bed, Non Smoking, Pool Access | Premium bedding, down comforters, memory foam beds, free minibar items

Suite, 1 King Bed, Non Smoking, Pool Access

  • 115 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Sea View (Essential)

Room, 1 King Bed, Sea View (Essential) | Premium bedding, down comforters, memory foam beds, free minibar items

Room, 1 King Bed, Sea View (Essential)

  • Sea view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Resort View (Essential)

Premium bedding, down comforters, memory foam beds, free minibar items

Room, 1 King Bed, Resort View (Essential)

9.2 out of 10
Wonderful
(5 reviews)
  • Resort view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Villa, 1 King Bed, Non Smoking, Oceanfront (Pool)

Villa, 1 King Bed, Non Smoking, Oceanfront (Pool) | Premium bedding, down comforters, memory foam beds, free minibar items

Villa, 1 King Bed, Non Smoking, Oceanfront (Pool)

  • Ocean view
  • 224 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Resort View

Premium bedding, down comforters, memory foam beds, free minibar items

Suite, 1 King Bed, Non Smoking, Resort View

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 115 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Villa, Multiple Beds, Non Smoking, Ocean View (Kitalay)

Villa, Multiple Beds, Non Smoking, Ocean View (Kitalay) | View from room

Villa, Multiple Beds, Non Smoking, Ocean View (Kitalay)

  • Ocean view
  • 628 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Room, Non Smoking (Essential)

Premium bedding, down comforters, memory foam beds, free minibar items

Room, Non Smoking (Essential)

  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Garden View (Essential)

Premium bedding, down comforters, memory foam beds, free minibar items

Room, 1 King Bed, Garden View (Essential)

  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Sea View

Suite, 1 King Bed, Sea View | Premium bedding, down comforters, memory foam beds, free minibar items

Suite, 1 King Bed, Sea View

  • Sea view
  • 115 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds, Garden View

Separate tub and shower, deep soaking tub, rainfall showerhead

Room, 2 Twin Beds, Garden View

  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

Similar properties

Exterior
Hyatt Regency Koh Samui
Koh Samui
  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.4 out of 10, Exceptional, 400 reviews
The price is CNY1,134
CNY1,346 total
includes taxes & fees
Jun 8 - Jun 9
Hyatt Regency Koh Samui
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About the neighborhood

Map
10/78 Moo 5, Bo phut, Koh Samui, Surat Thani, 84320

What's nearby

  • Choeng Mon Beach - 2 min walk - 0.2 km
  • Mini Golf International - 12 min walk - 1.1 km
  • Ko Fan Yai Beach - 17 min walk - 1.5 km
  • Wat Plai Laem - 2 min drive - 1.2 km
  • Ritz Carlton Beach - 3 min drive - 2.0 km

Getting around

  • Samui Intl. Airport (USM) - 13 min drive

Restaurants

  • ‪Cafe Amazon Choengmon - ‬8 min walk
  • ‪FishHouse - ‬3 min walk
  • ‪Dao Sushi - ‬10 min walk
  • ‪Akbar Indian & Thai Food Restaurant - ‬6 min walk
  • ‪Breakfast The Tongsai Bay - ‬14 min walk

About this property

Kimpton Kitalay Samui by IHG

  • At Kimpton Kitalay Samui by IHG, you can spend time at the beach enjoying beach umbrellas, yoga, and beachside drinks, plus you'll be just steps from Choeng Mon Beach. There's plenty of fun with the 7 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. FishHouse, one of 3 restaurants, offers a beachfront location and serves lunch and dinner. Other highlights at this luxurious hotel include a free kid's club, a poolside bar, and a 24-hour fitness center. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 138 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • Prior to arrival, you must complete online registration via a secure link
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets stay free
    • Service animals welcome
    • Food and water bowls, off-leash area, and litter boxes available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, uncovered onsite self parking
    • Free secured, uncovered onsite valet parking
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Private dining
  • Private picnics
  • Free daily reception
  • 24-hour room service

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu
  • Children's games
  • Toys
  • Beach toys
  • Pool toys
  • Art supplies
  • Children's books
  • Baby bath
  • Pool gate
  • Paddleboard on site

What to do

  • On the beach
  • Beach yoga
  • Fitness classes
  • Volleyball
  • Mountain biking
  • Kayaking
  • Snorkeling
  • Paddleboard on site
  • Pool table
  • Bicycle tour information
  • Cooking classes
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Boat tours nearby
  • Scooter/moped rentals nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Electric bike charging stations
  • Bike cleaning
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment
  • Paddleboard on site
  • Romance packages

Facilities

  • 6 buildings/towers
  • Built in 2021
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness center
  • 7 outdoor pools
  • Free water park
  • Bicycle parking
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water
  • Mediterranean architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 31
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 20 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Front entrance ramp
  • Hand-held showerheads
  • Magnifying mirror
  • Height-adjustable showerhead
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Hardwood flooring in public areas
  • Hardwood flooring in room

Room amenities

Be entertained

  • 40-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Stocked minibar (select free items)
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Memory foam mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Chef
  • Champagne service
  • Free bottled water
  • Cookware, dishes, and utensils
  • Children's dinnerware
  • Dining table
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Kitavaree Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

FishHouse - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Boho - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.
SHIO - This sushi bar specializes in Japanese cuisine and serves dinner only. Open select days.
SHADES - This poolside bar serves light fare only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
HOM - This café serves breakfast and light fare. Open daily.

Fees & policies

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for THB 3000.0 per night
  • Guests must contact this property in advance to reserve high chairs

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards, debit cards, mobile payments and cash.

Credit cards accepted: Visa, Mastercard, American Express, JCB International, Union Pay

Cashless transactions are available.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property hosts an evening social hour from 5-6 PM with free-flow drinks and small bites. Morning coffee and tea service is available from 7-8 AM.

Also known as

Kimpton Kitalay Samui by IHG Hotel

Kimpton Kitalay Samui an IHG Hotel

Kimpton Kitalay Samui by IHG Koh Samui

Kimpton Kitalay Samui by IHG Hotel Koh Samui

Frequently asked questions

Does Kimpton Kitalay Samui by IHG offer free cancellation for a full refund?

Yes, Kimpton Kitalay Samui by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Kimpton Kitalay Samui by IHG?

Yes, there are 7 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 7:00 PM.

Are pets allowed at Kimpton Kitalay Samui by IHG?

Yes, pets stay free. Dog exercise areas, food and water bowls, and litter boxes are available.

Is parking offered on site at Kimpton Kitalay Samui by IHG?

Yes, there's free self and valet parking. Electric vehicle charging is available.

What are the check-in and check-out times at Kimpton Kitalay Samui by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Kimpton Kitalay Samui by IHG and nearby?

Have fun with onsite activities like kayaking, mountain biking, and snorkeling. Additional recreation onsite includes fitness classes, volleyball, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 7 outdoor swimming pools. Kimpton Kitalay Samui by IHG also has a waterslide, a 24-hour fitness center, and a sauna, as well as a picnic area and a garden.

Are there restaurants at or near Kimpton Kitalay Samui by IHG?

Yes, there are 3 onsite restaurants, featuring beachfront dining, Japanese cuisine, and pool views.

Does Kimpton Kitalay Samui by IHG have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

Does Kimpton Kitalay Samui by IHG have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Kimpton Kitalay Samui by IHG like?

Kimpton Kitalay Samui by IHG is located on the waterfront, a short 13-minute walk from Mini Golf International and 3 minutes' walk from Choeng Mon Beach.

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Reviews

Reviews

9.6

Exceptional

9.6

Cleanliness

9.4

Amenities

9.4

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • The pool is amazing for kids and a highlight of the property experience. (4 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Beach
Service staff
Food
Room
Children
Breakfast
Bohemian vibe
Water
Restaurant
Location

Reviews

Verified

10/10 Exceptional

Amazing resort. Beach is OK.
elena, 3-night trip
Verified

10/10 Exceptional

Fantastic resort with the warmest staff
Erin, 3-night trip
Verified

8/10 Very good

The team and service were fantastic. VEry accommodating with late check-out when possible. The hotel itself is beautiful, but there was major construction happening in the pool area, with loud noise throughout the day. I wish I had known about the renovation ahead of time, as I likely would have chosen to stay elsewhere during that period.
Vikie, 3-night trip
Verified

10/10 Exceptional

Perfect family holiday for relaxation and rest. Impeccable accommodation, great food options and super friendly and helpful staff.
Leighton, 7-night trip
Verified

10/10 Exceptional

Fairly new hotel, amazing staff, great service, great rooms, very pet friendly.
Marina, 6-night trip
Verified

8/10 Very good

New and modern hotel in a peaceful setting

The room was beautiful, modern and clean and I really enjoyed my time at Kimpton kitalay. All the facilities were great. The surrounding area was peaceful. The hotel is really popular among families so keep that in mind if you are looking for adults-only holiday.
Anne-Maria, 2-night trip
Verified

10/10 Exceptional

Great resort and attention to detail by the staff. Some of the things stated were cancelled due to private events which was disappointing. Having said that, it was a lovely resort.
Jennifer, 5-night trip
Verified

10/10 Exceptional

Excellent hotel. Our family had a very relaxing time at this resort. Food was great, staff were super friendly, and the views were amazing. I definitely plan on coming back to this property.
Verified

10/10 Exceptional

Beautiful Property and we really enjoyed a relaxing and comfortable stay. We hope to return again soon. Great helpful and well trained staff.
Beverley, 5-night trip
Verified

10/10 Exceptional

We stayed in a fabulous ocean front pool villa, spacious, clean, & a good size private pool Check in was smooth & professional Breakfast had a great selection & the breakfast team were great, friendly & patient during a very busy service Had dinner at Boho also, great quality food & again the team were excellent We enjoyed our stay very much
Diane, 4-night trip
Verified

10/10 Exceptional

The staff are helpful. Quiet and comfy . Breakfast is amazing
Elaine, 2-night trip
Verified

10/10 Exceptional

This hotel really derserves 5 stars, we loved our stay!! One of the best hotels we ever stayed at. Everything is really modern, classy and stylish. The pool is amazing for kids. Kids Club also amazing!!
Charlotte, 7-night trip
Verified

8/10 Very good

Hotel is nice and staff very friendly. However the hotel is not a 5- star hotel, specifically when it comes to food and and service in the restaurants. This is a 4 star hotel, specially compared to the six senses, which is approximately the same price
Sebastian, 4-night trip
Verified

10/10 Exceptional

Very very hospital and kind. Spectacular view. Main pool breathtaking.
Gyumin, 2-night trip
Verified

10/10 Exceptional

Our fav hotel in Samui!

It's one of our favourite hotels in Samui! Every single member of staff was very very friendly - we honestly felt like home! We were impressed with little details such as - the hotel learned our routine (e.g. we kept ordering a bucket of ice for 2 nights in a row, the next day a bucket of ice was proactively delivered to our room), or "sweet dreams" postcards and sweet snacks delivery before bed time. Thank you Kimpton Team!
Iuliia, 8-night trip
Verified

10/10 Exceptional

Traveled with my 2kg yorkie and we are so happy to have found a new hotel that is comfortable, beautifully decorated and also pet friendly!!! (some hotels allow your dog in the room but not at the restaurants, pool or beach areas. We extended our stay for a few more days!! The staff is very nice and helpful, the food at the restaurants is really good. We would come back !!
Marina, 3-night trip
Verified

10/10 Exceptional

Amazing stay!

Amazing property, staff, room and food. We had a beach villa that was spacious with beautiful views of the ocean. I loved the separation of the sleeping area and the bathroom/dressing room. The room service was on point…both service and food. We had a personal assistant with the villa and Naomi was on top of all our needs and requests. The pool was refreshing and needed because the tides were low from 6am to 6pm. The only bummer.
Brodi, 4-night trip
Verified

10/10 Exceptional

Amazing stay!

Amazing property, staff, room and food. We had a beach villa that was spacious with beautiful views of the ocean. I loved the separation of the sleeping area and the bathroom/dressing room. The room service was on point…both service and food. We had a personal assistant with the villa and Naomi was on top of all our needs and requests. The pool was refreshing and needed because the tides were low from six am to six pm. The only bummer.
Brodi, 4-night trip
Verified

10/10 Exceptional

Great staff, great hotel worth a visit!

It's a great new modern hotel with super friendly staff. Good location as well and a nice beach. Great breakfast, good restaurant, nice family activities. My only feedback is the cold water in pools. They are not heated and I think I saw maybe 2-4 people in the water during our 2-day stay. It seems common in Koh Samui not to have heated pools, but it felt a bit wasted to have the pool outside your room with direct access but it was painful to jump in. But it would not be right of me to give any other review than 5 stars, thanks to the very friendly hotel staff.
Damon, 2-night trip
Verified

10/10 Exceptional

The property was an oasis compared to what was surrounding the hotel. It was beautifully maintained by extremely professional and curtious staff. My only wish was for the dining areas to have an AC option as somedays were so hot and humid that you just wanted to not sweat while eating. We ended up ordering in the last day just to avoid the heat.
William, 5-night trip
Verified

8/10 Very good

The overall property design and architecture was beautiful. We loved our room which was a family suite with lagoon access and had a beautiful spacious terrace. Having the kids tent in the room was a lovely touch as well. The walkin closets are poorly designed unfortunately so they dont carry much. The natural beach is amazing but staff dont do a good job of keeping it clean of debris and plastic which is very unfortunate as it gets in the water and you find yourself swimming in trash. Our biggest issue was with service where we had to wait unreasonable amounts of time at restaurants especiallt breakfast. It appeared the hotel was understaffed and mismanaged. We also did not appreciate the lack of interest and care from the kids' club staff who eventually we felt we could not trust with our kids. This resort could be so much better with the right management and care. Shout out to Naomi for all her help!
Verified

2/10 Poor

Very Stuffy feeling. Very closed off property. View is very narrow and cannot see the ocean from the balcony well. Entire property is very dark interior… breakfast is not that great. Staffs are not kind or even saying hello to the guests when you pass them. Naomi in the front desk and some other ppl were really nice, only one guy for the luggage he is super kind. I stayed Centara Reserve right before this stay. Their customer service is top notch and incredible. I am not sure what this is, it is almost same level hotel but it is really sky vs underground feel. It maybe bcz this is under Intercon group the bigger you get the less you care too much for your guest. I do not recommend this hotel to anyone. If you want better wide open ocean and view and bright sunny space better stay other places. The room was also not cleansed all the dirty plate they left the cake on.
JAEHEE, 2-night trip
Verified

6/10 Good

The villa with a private pool and beach access was a mixed experience. While the private pool was excellent, the overall design of the villa left much to be desired—the bathroom and closet were in separate structures, requiring us to go through multiple doors just to access them. There was no proper work sitting area, which made it inconvenient for those needing a workspace. The hotel’s beachfront was disappointing—the grass around the villa was not maintained, the beach was not cleaned, and the waters in front of the hotel were full of rocks, making them unusable. The hotel made no effort to clear them or provide any special beach facilities for guests, and service on the beach was nonexistent. Service overall was polite but not at the level of pampering we expected from a 5-star hotel in Thailand. Dinner at the hotel was below par and overpriced, as was the BBQ night on the beach. However, the seafood restaurant was excellent. Overall, while the villa’s private pool and polite staff were positives, the lack of maintenance, poor design choices, and underwhelming dining experiences make it hard to justify the price. A decent stay, but not the luxury experience we expected.
Verified

10/10 Exceptional

Great hotel
Alan, 6-night trip
Verified

10/10 Exceptional

Beautiful views, clean rooms, very attentive and lovely staff. We loved all the pools and our son had a blast at the kids club.
Danelle, 4-night trip