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Grand Palladium Select Bávaro - All Inclusive

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Located near Cortecito Beach, Grand Palladium Bávaro Suites Resort & Spa - All Inclusive offers a lively beach retreat. Enjoy 2 beach bars, scuba diving, or relax on the private beach with sun loungers. With free in-room WiFi and a swim-up bar, you can stay connected while having fun.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free breakfast
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Casino
  • 14 restaurants and 2 beach bars
  • 4 poolside bars and 4 bars/lounges
  • Full-service spa
  • 6 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Health club
  • Beach umbrellas
  • Beach sun loungers

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Separate sitting area
  • Garden
The current price is CNY2,117
CNY2,710 total
includes taxes & fees
Jun 30 - Jul 1

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Suite Premium with Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Premium with Garden View

  • Garden view
  • 45 sq m
  • Sleeps 1
  • Free WiFi

View all photos for Single Suite Superior with Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Single Suite Superior with Garden View

  • Garden view
  • 52 sq m
  • Sleeps 1
  • Free WiFi

View all photos for Double Suite Premium with Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Double Suite Premium with Garden View

  • Garden view
  • 45 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Superior Junior Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Junior Suite Garden View

7.8 out of 10
Good
(186 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Romance Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Romance Suite Garden View

7.6 out of 10
Good
(20 reviews)
  • Garden view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Rooftop Jacuzzi Terrace Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Rooftop Jacuzzi Terrace Junior Suite

7.0 out of 10
Good
(70 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Premium Junior Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Premium Junior Suite Garden View

8.2 out of 10
Very good
(30 reviews)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Garden View

7.6 out of 10
Good
(30 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Garden View Single

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Garden View Single

7.0 out of 10
Good
(6 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed
  • Free WiFi

View all photos for Superior Junior Suite Private Pool

Terrace/patio

Superior Junior Suite Private Pool

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Romance Suite Private Pool

Premium bedding, pillowtop beds, free minibar, in-room safe

Romance Suite Private Pool

7.4 out of 10
Good
(3 reviews)
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Selection Junior Suite Garden View

  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Superior Junior Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Selection Superior Junior Suite Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Superior Junior Suite Private Pool

View from room

Family Selection Superior Junior Suite Private Pool

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Family Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Selection Family Suite Garden View

  • Garden view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Family Suite Private Pool

View from room

Family Selection Family Suite Private Pool

  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Family Suite Garden View Single Use

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Selection Family Suite Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Family Suite Private Pool Single Use

View from room

Family Selection Family Suite Private Pool Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Garden View Single Use

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Selection Junior Suite Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Superior Junior Suite Garden View Single Use

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Selection Superior Junior Suite Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Superior Junior Suite Private Pool Single Use

View from room

Family Selection Superior Junior Suite Private Pool Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Premium Junior Suite Garden View Single Use

Premium bedding, pillowtop beds, free minibar, in-room safe

Premium Junior Suite Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Romance Suite Garden View Single Use

Premium bedding, pillowtop beds, free minibar, in-room safe

Romance Suite Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Romance Suite Private Pool Single Use

View from room

Romance Suite Private Pool Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Rooftop Jacuzzi Terrace Junior Suite Single Use

Premium bedding, pillowtop beds, free minibar, in-room safe

Rooftop Jacuzzi Terrace Junior Suite Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Junior Suite Garden View Single Use

Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Junior Suite Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Junior Suite Private Pool Single Use

Terrace/patio

Superior Junior Suite Private Pool Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

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About the neighborhood

Map
Avda. Francia s/n, Playas de Bavaro Higuey, Punta Cana, La Altagracia, 23000

What's nearby

  • Cortecito Beach - 5 min walk - 0.5 km
  • Aromas Museum - 11 min walk - 1.0 km
  • Los Corales Beach - 4 min drive - 1.6 km
  • Casino Avalon Princess - 5 min drive - 2.8 km
  • Cocotal Golf and Country Club - 6 min drive - 3.0 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 40 min drive

Restaurants

  • ‪Helios Restaurante - ‬4 min walk
  • ‪Las Torres Restaurant - ‬4 min walk
  • ‪Sports Bar - ‬8 min walk
  • ‪Bar Abierto Bavaro Beach - ‬4 min walk
  • ‪El Behique - ‬7 min walk

About this property

Grand Palladium Select Bávaro - All Inclusive

  • Placing you within a 5-minute walk of Cortecito Beach, Grand Palladium Select Bávaro - All Inclusive offers a private beach where you can enjoy beach umbrellas, volleyball, and sun loungers. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. La Catedral, one of 14 restaurants, serves local and international cuisine and is open for breakfast and dinner. Other highlights at this luxurious property include 2 beach bars, a casino, and a free kid's club. Fellow travelers love the pool and helpful staff.

All inclusive details

  • This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks, and select beverages included
    • Premium alcoholic beverages included
    • In-room minibar (all beverages included)

Activities and facilities/equipment

  • All non-motorized water sports are included.

Water activities

    • Kayaking
    • Sailing
    • Windsurfing

Land activities

    • Fitness facilities
    • Miniature golf
    • Soccer
    • Tennis
    • Volleyball

Entertainment

  • Onsite live performances

At a glance

DONE

Hotel size

    • 506 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 14 restaurants
  • 4 bars/lounges
  • 2 beach bars
  • 4 poolside bars
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Mini golf
  • Free supervised childcare/activities
  • Children's games
  • Lifeguard on site

What to do

  • On a private beach
  • Tennis
  • Padel court
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Mini golf
  • Kayaking
  • Snorkeling
  • Skydiving
  • Evening entertainment
  • Karaoke
  • Shopping
  • Pool table
  • Table tennis
  • Use of nearby fitness center
  • Golfing nearby

Working away

  • Business center
  • 7 meeting rooms
  • Computer station
  • Conference center (605 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • Built in 1992
  • ATM/banking
  • Garden
  • Terrace
  • Health club
  • 6 outdoor pools
  • Casino
  • Full-service spa
  • 8 casino gaming tables
  • 8 casino slot machines
  • Casino VIP room
  • Massage/treatment rooms
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Well-lit path to entrance

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Zentropia has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Catedral - This buffet restaurant specializes in local and international cuisine and serves breakfast and dinner.
La Paisana - This theme restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.
La Lola - This theme restaurant specializes in Spanish cuisine and serves dinner only. Open daily.
Bamboo - Overlooking the garden, this theme restaurant specializes in Chinese cuisine and serves dinner only. Open daily.
La Adelita - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • The spa is accessible for USD 50 per person, per day
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Grand Palladium Bávaro Suites Resort
Grand Palladium Bávaro Suites Resort All Inclusive Punta Cana
Grand Palladium Suites All Inclusive
Grand Palladium Bávaro Suites All Inclusive Punta Cana
Grand Palladium Bavaro Resort Spa
Pallaum Bávaro Suites Inclusi
Grand Palladium Select Bávaro
Grand Palladium Bávaro Suites Resort Spa All Inclusive
Grand Palladium Select Bávaro - All Inclusive Punta Cana

Frequently asked questions

Does Grand Palladium Select Bávaro - All Inclusive offer free cancellation for a full refund?

Yes, Grand Palladium Select Bávaro - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Palladium Select Bávaro - All Inclusive?

Yes, there are 6 outdoor pools and a children's pool.

Are pets allowed at Grand Palladium Select Bávaro - All Inclusive?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Grand Palladium Select Bávaro - All Inclusive?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Grand Palladium Select Bávaro - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in are available.

Is there an onsite casino at Grand Palladium Select Bávaro - All Inclusive?

Yes, the 1500 square-foot casino features 8 slot machines and 8 gaming tables.

What is there to do at Grand Palladium Select Bávaro - All Inclusive and nearby?

Have fun with onsite activities like kayaking, skydiving, and snorkeling and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, basketball, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. Grand Palladium Select Bávaro - All Inclusive also has 4 poolside bars, 2 beach bars, and a casino, as well as a private beach, a Turkish bath, and spa services.

Are there restaurants at or near Grand Palladium Select Bávaro - All Inclusive?

Yes, there are 14 onsite restaurants, featuring local and international cuisine and garden views.

Does Grand Palladium Select Bávaro - All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Grand Palladium Select Bávaro - All Inclusive like?

Grand Palladium Select Bávaro - All Inclusive is located on the waterfront in Bávaro, a short 15-minute walk from Aromas Museum and 3 minutes' walk from Cortecito Beach.

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Reviews

Grand Palladium Select Bávaro - All Inclusive Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Amenities

9.8

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • The pool area was nice, with multiple pools, calm music, and friendly staff, making for a great experience. (78 reviews)
  • The beach at this property was consistently described as beautiful, excellent, and spectacular with white sand and clear waters. (86 reviews)
  • The all-inclusive package offered a wide variety of dining options, excellent service, and numerous amenities, making for a truly enjoyable experience. (15 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Food
Beach
Restaurant
Booking
Buffets
Water
Family friendly
Trip

Reviews

Verified

10/10 Exceptional

The pool was nice, Great for kids
Kimberly, 3-night trip
Verified

10/10 Exceptional

The pool was very enjoyable, the people were so friendly, the staff was great and the drinks were great as well
ashanty naychelle, 4-night trip
Verified

10/10 Exceptional

The resort was amazing and the staff was welcoming. Could not have asked for a better experience.
Adrian, 4-night trip
Verified

10/10 Exceptional

Rafael was great, ww enjoyed our stay very much , we didn’t like our restaurant choices and he got them changed. The food at Bamboo was delicious. The facilities are gorgeous
Stephanie, 3-night trip
Verified

10/10 Exceptional

We had a great time at Palladium. The facilities, pools, restaurants and entertainment was great! Also, Rafael was very attentive and helpful, taking care of us every day. We 100% recommend the hotel.
Mariel, 4-night trip
Verified

10/10 Exceptional

Juan Jalpay expedia concierge made our vacation experience worth while. Everything was perfect. The room was clean, staff, amenities, drinks, food , was great.
Tomasz, 6-night trip
Verified

10/10 Exceptional

Juan offered excellent service
Nikesha, 5-night trip
Verified

10/10 Exceptional

we had a great experience here overall our butler Rafael Peguero was amazing. We have no complaints. We celebrated a birthday for my husband. It was excellent. All the restaurants were very accommodating… Will definitely come back first time here was amazing and beautiful.
Chancey, 5-night trip
Verified

10/10 Exceptional

Juan has an exceptional service. He is a clear example of hospitality. When I am back I want him to be my concierge again. Great amazing service
Hugo, 4-night trip
Verified

8/10 Very good

Room was was clean and comfortable. The staff was always available to help when they can.
Regina, 4-night trip
Verified

10/10 Exceptional

Staff was amazing. Special shout to Juan Jalpay. He did fantastic job taking care of all our needs during our stay. He was very friendly and quick to respond. He never disappointed us and he made our time at Grand Palladium Select Bavaro more enjoyable.
Kenis, 7-night trip
Verified

10/10 Exceptional

We enjoyed our stay in this resort. Everything was wonderful. Staff are very friendly, especially Juan, our Expedia concierge. He gave us many surprises and made our stay unforgettable. He helped us with everything. We cannot say enough thanks to him. I would recommend Grand Palladium to everybody. .
Allison, 4-night trip
Verified

10/10 Exceptional

Juan our Expedia consierge was absolutely vital to our incredible time at Grand Palladium. We really appreciated the personal touches and assistance he provided to facilitate making the most out of our time. The facilities are lovely and the staff go above and beyond to make sure all your needs are taken care of. Highly recommend.
Amily, 5-night trip
Verified

10/10 Exceptional

Everything was amazing. Our butler Rafael went out of his way to make our family (couple with 2 kids) comfortable and welcome. From restaurant reservations to small gifts for kids he took care of everything for us. Our flight got cancelled and he assisted us with additional accommodation. Overall the property is beautiful with lot of pools, activities for every age group through the day. Very clean, and one of the best properties we have been too. Definitely a must visit if coming to Punta Cana.
Jaskiran, 4-night trip
Verified

10/10 Exceptional

We loved our stay at Grand Palladium, the rooms are recently renovated and the food variety is quite good, but why really made the trip amazing was the quality of the service, especially our personal butler Juan Jalpay. He went above and beyond to fulfill every single request. We will definitely come back.
Enrique, 4-night trip
Verified

8/10 Very good

Had a rough start on a 7 day stay.. water leak the first night, resulting in moving us to a better room. The second room had its own challenge, which was rectified... over all first two days were really rough. The staff was highly responsive and were apologetic for the inconvenience. They made it up by offering free Spa treatments. Over all pretty good facilities, excellent and clean beach, all-inclusive had good variety for breakfast and lunch buffets. Dinner options included both buffet and multiple restaurant options (not all restaurants were good). Over all a good resort if considering all-inclusive option. I Recommend it!!
Jayanth, 6-night trip
Verified

10/10 Exceptional

Our stay at the resort was absolutely unforgettable, and a huge part of that experience was our incredible butler, Rafael. From the moment we arrived, he went above and beyond to make sure everything was perfect. He was attentive, professional, and genuinely warm, always anticipating our needs before we even had to ask. Rafael helped coordinate reservations, made sure our room and beach setup were exactly how we liked them, and checked in regularly to ensure we were enjoying every moment of our stay. What really stood out was his kindness and the pride he clearly takes in providing exceptional service. Thanks to Rafael, our vacation felt effortless and truly luxurious. His attention to detail and dedication made a wonderful trip even more special. If you’re lucky enough to have Rafael as your butler, you’re in for an amazing experience. We can’t thank him enough for making our stay so memorable!
Teresa, 5-night trip
Verified

8/10 Very good

Our stay at the Grand Palladium Select was great. Upon arrival we were greeted for our exclusive check in by JUAN who gave us a rundown of the resort and helped us to our rooms. Juan made this trip amazing by being extremely responsive and helpful the whole stay. Juan was extremely friendly and knowledgeable and we would return for the service he provided! The resort itself was very large- the romance suite was gorgeous and the outdoor showier was super unique and fun. The staff throughout the resort work very hard and are all friendly as well. Only complaint would be somewhat slow service at some of the bars- but it’s vacation it’s not a huge deal! The food was hit or miss at the a la carte restaurants- Argentinian, Tapenyaki and Italian were all great. The buffet food was good, you could tell it was fresh! The pool entertainment staff were lots of fun! I would recommend better night time entertainment as this resort didn’t seem to offer any night time shows. Overall we had a great stay and were very grateful for the service provided by Juan!
Breanna Rian, 5-night trip
Verified

10/10 Exceptional

We booked this last minute and did not know much about the hotel or the facilities, other than what was on Expedia. Our flight was late and we got in late to the resort. Being upgraded to the Family Select area was a nice welcome and as our 5-day stay progressed, we realized how much of a bonus this actually was. Access to Rafael, the butler, was amazing. He was able to book us better times for each of our dinners than we were able to get on our own. He also managed to get my wife a massage when the Spa was booked up. Each day he checked in on us and was very attentive. The Family Selection rooms are each part of an 8 room/apartment Villa. They are modern and spacious and set in well-kept grounds. The family select area also has its own pool with a bar and plenty of loungers and cabannas. There were always free ones, no matter what time you went. At the other pools, and the beach, loungers get taken very early. The food was good and plentiful, both buffets and a la carte restaurants. The only disappointment was La Lola, the Spanish restaurant. Service was slow and the food was not very good, which was a shame, especially as the hotel chain is Spanish-owned. The beach is great and good for swimming. Our snorkelling excursion (from Bolin Dive, the company that is based on the beach in front of the hotel) was well run and great fun. There are also tennis courts, basketball courts, and a large turf soccer field that we played on. We would definitely go again.
Aaron, 5-night trip
Verified

6/10 Good

We stayed in the family suite section of the resort. Pros: The staff bell boys, pool, some front desk, beach and spa were great. The food was a 7/10 overall. There is also a huge selection of restaurants on the resort. Cons: the resort is massive! And there was limited transportation to maneuver around. So easy to get lost and got lost twice. It was difficult to get a golf cart to go places and the system was so unorganized. As soon as night hits, it’s hard to get in touch with someone for a ride unless you have a bell boy’s number to contact. They do all the work. All the higher ups tried to sell you to partner with them (basically a timeshare) don’t do it they will try to steal your money. Glad I didn’t and they lie and say it’s a welcome breakfast but they want to actually sell you a lie to buy a timeshare and it took up most of our time in the morning (4 hours to be exact). Also I had the swim up room… and after 2 days of staying there we saw cockroaches!! Yes cockroaches! We immediately demanded a new room and it took us 4 hours at 10pm to get in contact with someone at the front desk and I had to text the bell boy who were off. It’s just ridiculous. Then we were downgraded and claimed to not be able to find a room on that level. Also before that they offered to fumigate the room… what??!! I took pics of multiple ones and if I didn’t they would call me a liar. That tells me this was not the first complaint and they don’t care to fix it. I don’t recommend this resort.
kimberlee, 4-night trip
Verified

10/10 Exceptional

Butler Juan helped us greatly during our stay and very attentive!
Myrna, 2-night trip
Verified

10/10 Exceptional

Service at the hotel was consistently great. Juan was our concierge - very responsive, handled the birthday surprise arrangements well, quickly responded when there was a room issue - best hotel experience so far. Beach was beautiful, beds were extremely comfortable, food options particularly at Kusko and La Boheme were great.
Tania, 3-night trip
Verified

10/10 Exceptional

Management of the hotel is the best and Rafael y Juan
Samdarsh, 4-night trip
Verified

10/10 Exceptional

Everything was well stocked, Our concierge Rafael P was excellent and made our stay much more smooth and enjoyable !
Isaias, 3-night trip
Verified

10/10 Exceptional

Our stay was absolutely wonderful. A special thank you to Raphaël, our host, who was always there for us and made sure everything was perfect throughout our entire stay. His attention and kindness truly made our experience unforgettable.
pierre, 10-night trip